Customer Service & Campus Operations Assistant

Northeastern University•Vancouver, BC

1d•CA$25 - CA$37•Onsite

About The Position

This role serves as a key point of contact for students and faculty, ensuring classes and campus activities are set up for success. The assistant will act as a liaison and provide hospitality to visitors, including students and staff from other locations, business partners, and prospective students. They will also ensure campus amenities are fully supported and available to the community. Additionally, the role involves troubleshooting technical issues, assisting with classroom technology, room setup/breakdown, and supporting student orientations and campus events. Administrative duties include assisting faculty and student services staff with printing and organizing materials, maintaining campus areas, providing administrative support for regulatory submissions and campus operations, and undertaking special projects. The campus hours are 8:00 am to 10:00 pm, and this position is for the afternoon/evening shift, with occasional weekend shifts required for special events.

Requirements

Minimum of two years of office coordination experience
Outstanding customer service and interpersonal skills
Proficiency in Microsoft Office Suite and G Suite
Detail oriented with a focus on quality and accuracy
Able to learn quickly in a technical environment
Operate video conferencing equipment, printers, copiers, and computers
Flexibility, a positive attitude, and commitment to excellence are vital
Applicant must be legally entitled to work in Canada for the duration of the appointment or employment without employer sponsorship.

Nice To Haves

Experience in higher education is a plus
Enjoy working with diverse populations
Comfortable working independently
Experience with Canva or other design software is preferred

Responsibilities

Acting as the first point of contact for students and faculty ensuring that classes and campus activities are set up for success
Acting as a liaison and providing hospitality to incoming visitors which could include students and staff from other locations, business partners, and prospective students
Ensuring that campus amenities are fully supported and available to the community
Troubleshooting technical issues and assisting with classroom technology
Assisting with room setup, breakdown, and reconfiguration
Assisting with student orientations and campus events
Ensuring facility related issues are reported and followed up on in a timely fashion
Assisting faculty and student services staff with printing handouts and organizing promotional materials
Maintaining the campus areas in a clean and stocked manner
Administration support to regulatory submission and review processes
Administrative support relevant to campus operations, safety protocols, and University policies and procedures
Special projects as assigned