Community Corrections - Monitoring Technician

Allen County Government•Fort Wayne, IN

4d•$23

About The Position

The Monitoring Technician works under the direction of the Communications Section Chief and monitors more than 500 participants sentenced to Home Detention/Electronic Monitoring and/or Residential Services. The position answers participant phone calls, documents information, provides instructions, installs and removes electronic monitoring equipment, responds to monitoring alerts, investigates discrepancies and equipment issues, and performs data entry and other clerical duties. The role involves daily contact with participants, County employees, law enforcement agencies, and the public, including potentially dangerous, violent, and abusive participants. The technician maintains participant records in electronic monitoring, case management, and local law enforcement databases; records schedules, events, contacts, and changes in participant status; prepares and distributes paperwork; and coordinates legally required victim notifications. The position also assists with staff training and other departmental work as needed, uses evidence-based practices in participant interactions, and must model pro-social behavior. Work is reviewed by a supervisor, and the position has no supervisory responsibilities.

Requirements

High school diploma or GED.
Ability to simultaneously monitor and document information and perform data entry using electronic monitoring software.
Strong verbal and written communication skills.
Ability to obtain and maintain Indiana Data and Communications Systems/National Crime Information Center (IDACS/NCIC) Full Operator Certification within six months of employment.
Strong computer skills, including Microsoft Office and other job-related software.
Ability to multitask and answer multiple phone lines in a fast-paced, high-stress environment.
Ability to use a variety of law enforcement equipment and devices.
Ability to obtain Motivation Interviewing and Interpersonal Communication certification within one year of employment.
Ability to complete required Correctional Evidence-Based Practices training programs and demonstrate competencies focused on empirical recidivism risk reduction strategies.
Knowledge of evidence-based principles and practices.
Ability to obtain and maintain IDACS/NCIC Inquiry Only Operator Certification within six months of employment.
Valid driver's license.

Nice To Haves

Knowledge of criminal justice processes.
One year of experience answering a multiline phone and/or working in a call center environment.
Proficiency with Spillman law enforcement information network system, Supervised Release System Software (SRS), electronic monitoring proprietary software and related hardware, Computer Assisted Facility Security System, mapping software, GPS and RF electronic monitoring equipment, video surveillance systems, and Odyssey/JTAC.

Responsibilities

Monitor the activities of more than 500 participants and document their whereabouts and responses to questions.
Respond to electronic monitoring alerts from radio frequency and GPS systems and investigate location discrepancies or equipment issues.
Monitor participants in both Home Detention and Residential Services.
Serve as an ACCC contact for participants, employees, officers, law enforcement agencies, and others, and document contacts.
Answer participant telephone lines and record leave and arrival times and locations in the electronic monitoring system.
Enter participant intake data and update information in electronic monitoring, case management, and local law enforcement databases, including Spillman.
Update databases when participants move, are remanded into custody, or are released from the electronic monitoring program.
Install ankle transmitters, verify that equipment is working properly, instruct participants in its use, and answer questions.
Remove and inspect equipment upon discharge and ensure it is returned and working properly.
Enter more than 500 participant schedules and scheduled events weekly into the electronic monitoring database.
Document and provide notifications when participants move, are hospitalized, have outside police contact, are released, or are otherwise removed from electronic monitoring.
Investigate and verify schedule discrepancies by contacting participants and/or case managers and updating applicable databases.
Prepare, organize, and distribute participant paperwork daily.
Coordinate and perform victim notifications required by local and state legislation.
Ensure compliance with published legislative and legal updates.
Assist in training new staff in the absence of supervisors.
Assist Monitoring and Communications Specialists and other divisions with clerical work and special projects as needed.
Perform other assigned duties, including overtime as required.
Apply evidence-based practices in interactions with participants and in the development of department programs, and model pro-social behavior.