Monitoring Services Technician
About The Position
The Monitoring Services Technician’s primary responsibilities are to receive and route packages to appropriate department, ensure samples, equipment, paperwork, etc. are placed into proper workflow, sign in returned equipment, assemble, maintain and calibrate equipment, to fill client orders. This role involves working with internal departments to fill client orders and shipping client orders using vendor software platforms (UPS, FedEx and DHL). The technician must adhere to SOPs, ensuring proper procedures are followed consistently and maintain all required documentation with accuracy and clarity. Providing exceptional customer service to both internal and external clients is also a key aspect of this position.
Requirements
- High School Diploma (Required)
- Proficient English language skills (Required)
- Strong attention to detail (Required)
- Basic reasoning and mathematical skills (Required)
- Basic computer skills (Required)
- Ability to lift/carry/push or pull upwards of 30 lbs, constantly (Required)
Nice To Haves
- Diploma and 1-2 years of general work experience (Preferred)
Responsibilities
- Routes incoming packages to appropriate department.
- Opens packages and signs in returned equipment.
- Performs cosmetic equipment maintenance.
- Prepares accessories (tubing, client facing documentation, media bags, etc).
- Performs inventory counts, ensuring proper levels at all times.
- Perform light equipment maintenance.
- Assembles, inspects, tests, and/or calibrates all items needed to fill client orders, per LIMS order summary.
- Calibrates equipment and/or checks equipment calibrations.
- Performs Quality Control checks of routine client orders.
- Works with internal departments to fill client orders.
- Ships client orders using vendor software platforms (UPS, FedEX and DHL).
- Adheres to SOPs, ensuring proper procedures are followed consistently.
- Maintains all required documentation with accuracy and clarity.
- Provides exceptional customer service both internal and external clients.
Benefits
- 80% coverage for Health, Dental & Vision
- Paid Time Off
- RRSP Program Eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
