Monitoring Center Supervisor - Anaheim
About The Position
For more than 50 years, SSD Alarm has been protecting homes and businesses with innovative security, fire, and life-safety solutions. Today, we are one of the largest independently owned security companies in the United States, with our own UL-listed Central Station and a strong reputation for technical expertise, customer service, and quality. As SSD continues to grow, we are looking for talented people who want to grow with us. We are seeking a Monitoring Center Supervisor to join our Anaheim team. This is a great opportunity for someone who enjoys leading people, solving problems, helping customers, and working in an environment where what we do truly matters. At SSD, we believe in taking care of people, creating an exceptional experience, and doing things the right way. Our Supervisors play an important role in bringing those values to life every day. We also believe in developing our employees through training, coaching, and opportunities for continued career growth.
Requirements
- Dependable, organized, customer-focused, and comfortable leading a team in a fast-paced environment.
- Ability to remain calm and make sound decisions during high-priority situations
- Strong organizational and follow-through skills
- Comfortable coaching and supporting employees
- Ability to work both independently and as part of a team
- Basic proficiency with Microsoft Office, including Word and Excel
- Supervisory or leadership experience: 1 year preferred
- Microsoft Office: 1 year preferred
Nice To Haves
- Supervisory or leadership experience
- Alarm, security, monitoring center, dispatch, call center, or related experience preferred
- Alarm/security industry experience: Preferred
Responsibilities
- Lead and support the Monitoring Center team with a customer-first, people-first approach
- Coach, train, and develop team members to help them grow and succeed
- Create an exceptional experience through professional communication, teamwork, and follow-through
- Support day-to-day operations, staffing needs, and escalated situations
- Ensure policies, procedures, and customer instructions are followed
- Promote accountability, continuous improvement, and a positive team environment
Benefits
- Opportunities for professional growth and advancement
- Ongoing training and development
- 401(k) with company matching
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off
- Employee discounts
- A team environment where your work directly contributes to protecting our customers
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
