Monitor Technician

Winchester Cardiology and Vascular Medicine•Winchester, VA

19h•$18 - $22•Onsite

About The Position

The Monitor Technician coordinates ambulatory cardiac monitoring services, including Holter, Extended Holter, Event Monitor, and Mobile Cardiac Outpatient Telemetry (MCOT) monitoring. The position enrolls patients, provides monitor education, reviews and responds to monitor alerts, prepares preliminary reports, and communicates findings with patients, providers, and monitoring vendors. The role supports accurate monitoring, timely follow-up of critical findings, and efficient completion of diagnostic testing. The Monitor Technician works Monday through Friday, 8:00 AM to 4:30 PM, on-site. The role also provides administrative support to the Device Department and performs additional duties as assigned. Employees must comply with company protocols regarding COVID-19 and other infectious diseases, including applicable vaccination policies, safety measures, and health protocols.

Requirements

High school diploma or equivalent.
Current BLS/CPR certification or ability to obtain it within 90 days of employment.
Basic understanding of cardiac monitoring systems and EKG interpretation principles.
Comfort using electronic medical record systems.
Excellent organizational, communication, customer service, and time management skills.
Strong attention to detail and ability to prioritize multiple tasks.
Ability to manage sensitive patient information and maintain strict confidentiality in accordance with HIPAA guidelines.
Ability to work independently while exercising sound judgment regarding urgent patient findings.

Nice To Haves

Previous experience in a healthcare, cardiac monitoring, medical assistant, telemetry, or related clinical support role.
Current Certified Medical Assistant (CMA) or Certified Nursing Assistant (CNA) credential.
Previous cardiac monitoring, monitor technician, telemetry technician, or cardiac rhythm management experience.
Completion of a basic EKG or cardiac rhythm interpretation course.
Experience reviewing ambulatory cardiac monitoring reports, alerts, and vendor-generated data.
Experience working with Epic or a similar electronic medical record system.
Familiarity with MCOT, Holter, Extended Holter, and Event Monitor technologies.
At least one year of experience working in a physician practice, cardiology office, hospital, or healthcare setting.

Responsibilities

Maintain the Monitor Technician schedule within Epic and schedule patients accurately according to provider orders.
Prepare, enroll, and initiate Holter, Extended Holter, Event, and MCOT monitoring devices as ordered by physicians and advanced practice providers.
Verify monitor registration, activation, and patient enrollment through Epic worklists and vendor-specific platforms.
Educate patients on monitor application, device operation, symptom documentation, troubleshooting, wear-time requirements, and return procedures.
Review incoming monitor alerts and data transmissions, escalating urgent or critical findings promptly according to established protocols.
Communicate critical monitoring findings to the appropriate physician, APP, or clinical team member and document notifications and actions.
Monitor vendor portals and Epic worklists to ensure timely review and processing of patient monitoring data.
Prepare preliminary monitoring reports, verify report accuracy between vendor systems and Epic, and route completed reports to the Physician Reading Worklist.
Ensure monitoring orders, reports, and supporting documentation are completed accurately and maintained in the electronic medical record.
Ensure accurate charge capture and documentation for monitoring services.
Respond to patient inquiries about monitor use, equipment concerns, monitoring procedures, and report status.
Coordinate troubleshooting, replacement devices, and technical support requests with patients and monitoring vendors.
Serve as a liaison between monitoring vendors, providers, clinical staff, and patients.
Assist with onboarding, training, and competency validation of cross-trained or coverage Monitor Technicians as assigned.
Attend departmental meetings, training sessions, and educational programs as required.
Identify workflow concerns, processing errors, and operational inefficiencies and communicate recommendations and findings to management.
Perform monthly reviews of unsigned reports, incomplete monitoring activities, and outstanding monitor returns, including patient follow-up as necessary.
Monitor inventory and coordinate ordering and restocking of cardiac monitoring devices, supplies, and related materials.
Maintain a clean, organized, professional workspace.
Follow applicable HIPAA, OSHA, safety, privacy, and organizational policies and procedures.
Provide administrative support to the Device Department, including uploading remote monitoring reports into Epic.
Perform additional duties as assigned to support patient care and departmental operations.