Monitor Room Supervisor (39048)

Walters Art Museum•Baltimore, MD

1d•$49,920 - $52,000•Onsite

About The Position

The Walters Art Museum is seeking a Monitor Room Supervisor to oversee the daily operations of the Museum’s 24/7 Monitor Room. This role involves managing the scheduling, training, and development of security staff across all three shifts. The Supervisor is responsible for maintaining a safe and secure environment for visitors, staff, and the art collection by monitoring museum activities, reporting hazards, maintaining order, and enforcing museum policies and procedures. The regular schedule is Monday-Friday, 12am-8am, but the position requires flexibility as an essential employee, including remaining on duty until relieved and providing back-up coverage for other shifts. A valid State of Maryland Security Guard Certification is required.

Requirements

Valid State of Maryland Security Guard Certification
High School diploma or GED
Minimum of five (5) years of previous experience in the security field
Minimum of three (3) years of supervisory experience
Sound knowledge of security principles, practices, and procedures
First Aid/AED/CPR certifications
Proficiency with monitoring and controlling alarm systems, CCTV, and 2-way radio communications and other communication systems
Background in preparing incident reports
Experience using computers and standard office programs or software
Ability to document details in a clear and concise manner
Ability to multitask, properly assess and respond to emergencies, and take appropriate actions while performing under pressure
Strong customer service, interpersonal, and public relations skills
Must be a team player and able to communicate effectively with visitors and staff at all levels, as well as with representatives from outside agencies
Effective written and verbal communication skills
Must be legally authorized to work in the United States
The museum does not sponsor work visas

Nice To Haves

Experience in a museum setting preferred

Responsibilities

Provide direct supervision for all shifts in the Monitor Room, including completing monthly schedules and ensuring all time off requests are covered.
Ensure all shifts are aware of daily events and special needs, and that critical information is passed down from shift to shift.
Train new Monitor Room officers on camera and alarm systems, and Museum policies and procedures, ensuring officers maintain required skill levels.
Monitor and evaluate the performance of direct reports, providing guidance, coaching, and feedback, including preparing annual performance evaluations.
Conduct daily personnel inspections to ensure security staff are properly equipped and dressed in uniform.
Ensure all policies and procedures are followed and operational requirements are met.
Conduct random post inspections of the museum to ensure a safe and secure environment.
Develop and maintain a strong knowledge of the art collection, building structure, floorplans, and museum policies and procedures.
Inspect the art at various times during the shift and report any unusual circumstances.
Maintain a positive work relationship with Conservation, Registrars, and Collections Technicians to understand the safekeeping of all art.
Complete TSA certification to ensure proper procedures are followed during artwork packaging for shipment.
Uphold the Museum’s Visitor Promise by ensuring the museum is safe, welcoming, and accessible.
Patrol throughout the museum, monitoring visitor and staff activity to ensure policy compliance and a safe environment.
Check for fire and safety hazards, vandalism, suspicious activity, and improper behavior.
Report all incidents to the Manager of Safety and Security.
Respond to security and safety threats, fire, and other hazardous situations as directed.
Complete Incident Commander training to respond to all emergencies or hazardous situations.
Maintain up-to-date knowledge of the Museum’s Emergency Operations Plan and complete training for various emergencies.
Assume Incident Command in an emergency, providing guidance to ensure proper procedures are implemented.
Investigate and control incidents, providing assistance and determining the best course of action.
Report all security, safety, and environmental issues immediately to the Manager of Safety and Security.
Prepare written reports of damage and unsafe conditions and ensure incident reports are completed by the end of the shift.
Respond to visitor-related situations, ensuring professional and customer-friendly resolution.
Complete First Aid/CPR/AED training.
Remain alert and attentive to the needs of visitors and staff, ensuring the museum is free from danger or hazardous situations.
Maintain current operating knowledge of alarm systems and CCTV systems.
Answer telephone and radio transmissions, monitor activity in and around the museum, and alert the Manager of Safety and Security to areas needing attention.
Place emergency calls as directed to fire, police, and other emergency agencies.
Serve as the communications hub for the museum.
Respond to the special needs of visitors and staff, including those with hearing impairments, mental or physical challenges, or visual impairments.
Maintain working knowledge of policies and procedures regarding service animals, unattended children, and armed visitors (law enforcement).
Ensure support equipment (elevators, lifts, etc.) are working properly.
Perform other duties as assigned.