Modification Fulfillment Specialist

U.S. Bank • Owensboro, KY

2d • Hybrid

About The Position

The Modification Fulfillment Specialist is responsible for managing the end-to-end process of modification document handling, ensuring accuracy, compliance, and timely execution. This role requires close coordination with vendors, document preparation, quality control, and system updates to support loss mitigation strategies. Responsible for providing a broad variety of administrative, operational and staff support services for an assigned group(s) or manager(s). Actively engaged in report, writing, tracking and compiling; data entry, record keeping, and data maintenance. Responsible for ensuring proper application of and compliance with internal and regulatory standards, guidelines, and procedures. May perform reviews and evaluations of work quality and productivity standards for assigned product line and/or work area. The position involves serving as the primary liaison with vendors such as ServiceLink and Covius for property reports, title updates, and document reconciliation. The specialist will review vendor-provided analyses, resolve discrepancies with utilized systems, and communicate management decisions to ensure vendor systems reflect approved changes. Document preparation and processing are central to this role. The specialist will generate, review, modification documents to ensure compliance, and ensure proper step codes and workflow statuses are applied for visibility and SLA adherence. Quality control and compliance responsibilities include performing checks on documents before mailing or recording, addressing vendor rejection reports, and resolving errors promptly. The specialist will monitor Archer controls and adhere to risk mitigation standards embedded in fulfillment processes. System updates and reporting are also key duties. The specialist will update MSP and other systems of record with approved modification terms, maintain dashboards and daily status reports to track aging accounts and SLA performance, and document all actions in designated SharePoint folders and task tracking systems. The role requires managing issue resolution and escalations by handling special requests and complaints via shared inboxes, researching, and responding to CAD inquiries, and escalating issues requiring management intervention. Collaboration with internal teams to resolve title or recording challenges impacting modification eligibility is essential. Strong attention to detail, the ability to manage multiple priorities, and familiarity with MSP, Mortgage Imaging Repository, and vendor platforms are critical. Excellent communication skills for vendor and internal stakeholder engagement, along with knowledge of mortgage modification processes and regulatory compliance standards, are required.

Requirements

• High school diploma or equivalent
• Four or more years of experience in administrative support activities
• Strong attention to detail
• Ability to manage multiple priorities
• Familiarity with MSP, Mortgage Imaging Repository, and vendor platforms
• Excellent communication skills for vendor and internal stakeholder engagement
• Knowledge of mortgage modification processes and regulatory compliance standards

Nice To Haves

• One or more years of experience in income calculation/income analysis
• Good verbal, grammatical and written communication skills
• Well-developed reading, writing, and mathematical skills
• Ability to identify and resolve exceptions and to interpret data
• Proficient PC skills, especially Microsoft Office applications and graphics
• Demonstrated administrative skills and acute attention to detail

Responsibilities

• Manage the end-to-end process of modification document handling.
• Ensure accuracy, compliance, and timely execution of modification documents.
• Coordinate with vendors for property reports, title updates, and document reconciliation.
• Review vendor-provided analyses and resolve discrepancies.
• Communicate management decisions to ensure vendor systems reflect approved changes.
• Generate and review modification documents for compliance.
• Ensure proper step codes and workflow statuses are applied.
• Perform quality control checks on documents before mailing or recording.
• Address vendor rejection reports and resolve errors promptly.
• Monitor Archer controls and adhere to risk mitigation standards.
• Update MSP and other systems of record with approved modification terms.
• Maintain dashboards and daily status reports to track aging accounts and SLA performance.
• Document all actions in designated SharePoint folders and task tracking systems.
• Manage issue resolution and escalations.
• Handle special requests and complaints via shared inboxes.
• Research and respond to CAD inquiries.
• Escalate issues requiring management intervention.
• Collaborate with internal teams to resolve title or recording challenges.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED