Modern Workplace Manager

Altec•Birmingham, AL

69d

About The Position

We are seeking a skilled Modern Workplace Manager to lead teams that oversee the administration and optimization of our Microsoft 365 environment and enterprise communication (VoIP telephony) systems. This role is critical to ensure a secure, efficient, and collaborative modern digital workplace that supports the organization's operational and strategic goals.

Requirements

Bachelor's degree in computer science, Information Technology, or related field strongly preferred, but consideration may be given to an exceptional candidate with 10 years relevant work experience
At least 6 years relevant work experience required
Proficiency in PowerShell for automation and administrative tasks
A solid understanding of Microsoft Entra ID
Experience leading technology projects

Nice To Haves

5+ years of experience administering Microsoft 365 environments in a medium-to-large enterprise environment preferred
3+ years of management experience leading a team or managing technical staff preferred
Microsoft certifications such as MS-102, AZ-104, or SC-300
Experience working with VoIP telephony platforms
Strong knowledge of: Microsoft Teams, OneDrive, SharePoint Online, Exchange Online Microsoft Power Platform (Power Apps, Power Automate) M365 compliance, governance, and security features

Responsibilities

Administer and maintain Microsoft 365 services, including Exchange Online, SharePoint Online, Microsoft Teams, OneDrive for Business, Power Platform (Power Apps, Power Automate) and related enterprise collaboration tools
Use Microsoft Entra ID to manage user identities, licenses, and access controls within the tenant
Lead the teams responsible for the configuration, support, and lifecycle management of (1) email, and (2) VoIP telephony systems (Ring Central and Nice CXOne), including call routing, number provisioning, voicemail, and device integration
Monitor system performance and availability, proactively identifying and resolving issues to ensure optimal service delivery
Collaborate with cybersecurity and compliance teams to implement and enforce data loss prevention, data retention, and access control policies. Ensure compliance with identity and access management standards
Ensure system issues related to Microsoft 365 and communication services are resolved in a timely and professional manner
Contribute to the strategic relationships with Microsoft and other core modern workplace vendors
Support licensing, budgeting, and cost optimization for the M365 suite
Stay informed on Microsoft 365 roadmap developments and emerging technologies to recommend enhancements that align with current and future business needs
Drive adoption of M365 tools through targeted enablement, training, and change management strategies, with a focus on enhancing "citizen developer" capabilities across the company
Collaborate with business groups to drive continuous improvement and optimize employee experience around modern workplace systems

Benefits

Medical, Dental, Vision and Prescription Drug Program
Retirement 401(k) Traditional or Roth Program Options with Company Match
Vacation and Holidays
Parental Leave
Short Term and Long Term Disability Leave
Flexible Spending Accounts
Tuition Assistance Program
Employee Assistance and Mental Health/Substance Abuse Program
Life Insurance, Accidental Death and Dismemberment Insurance
Supplemental Insurance including Hospital Indemnity, Critical Illness and Accident Insurance
Additional Wellness Programs and Rewards Available