Model Lounge Server, Private Members Club

Fontainebleau Las Vegas•Las Vegas, NV

3d•Onsite

About The Position

A Model Lounge Server will embody glamour, style, and exceptional service while contributing to an exclusive and upscale atmosphere. This role involves delivering impeccable service to discerning guests, creating an unforgettable experience, and enhancing the overall ambiance of our ultra lounge.

Requirements

Must be at least 21 years of age.
High school diploma or equivalent required
Minimum of two (2) years experience as a cocktail/lounge server or similar role
Exude confidence and have a captivating presence, maintaining a polished and stylish appearance that aligns with the event’s image
Poise, style, and a sense of elegance consistent with the lounge's image
Capability to recommend and upsell premium beverages and offerings
Exceptional interpersonal skills and a passion for delivering outstanding customer service to VIP guests
Strong verbal communication skills with the ability to engage and entertain guests effectively
Willingness to work as part of a team and collaborate effectively with colleagues
Collaboration with bar and service staff to ensure a cohesive and enjoyable atmosphere
Proficiency in processing payments and managing transactions
Familiarity with responsible alcohol service regulations and safety practices
Willingness to work in a banquets environment and adapt to changing demands
Must fit in the beverage uniform and refrain from altering it without permission
Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
Work in a fast-paced, busy, and somewhat stressful environment
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to read and communicate verbally in English.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

Written communication skills in English may also be required.

Responsibilities

Greet guests with a warm and friendly demeanor, making them feel welcome and valued as soon as they arrive at the lounge
Provide top-notch table service, taking orders, serving food and beverages, and ensuring that all guest requests are promptly fulfilled
Suggest and recommend menu items and beverages to enhance the guests' experience while maximizing revenue for the lounge
Be well-versed in the lounge's food and beverage offerings, including daily specials and seasonal items, to answer guest questions accurately
Maintain a polished and refined appearance at all times, adhering to the lounge's dress code and grooming standards
Ensure that the lounge area is always clean, tidy, and presentable, including tables, chairs, and surrounding areas
Efficiently manage time to balance tasks, deliver orders promptly, and attend to the needs of multiple guests simultaneously
Process guest payments accurately and efficiently, including cash, credit card, and digital transactions, while maintaining secure procedures
Adhere to all relevant health and safety regulations, alcohol serving guidelines, and company policies to ensure a safe and enjoyable environment for all
Collaborate with other team members, including bartenders, hosts, and management, to provide seamless service and create a harmonious work environment
Handle any guest concerns or complaints professionally, promptly resolving issues to the guests' satisfaction, and escalating complex matters to the appropriate manager
Participate in the planning and execution of special events hosted at the lounge, contributing to their success and ensuring a memorable experience for all attendees
Demonstrate a willingness to learn and grow, attending training sessions and workshops to enhance your skills and knowledge of hospitality best practices
Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary