Modality Workflow Specialist

Radiology Associates of Hartford PLLC•Enfield, CT

About The Position

Under the clinical direction of a radiologist and the general supervision of the Patient Access Director, the Modality Workflow Specialist assists with workflow and modality coordination without requiring constant supervision of technical details. The role performs administrative tasks requiring independent judgment, ingenuity, and initiative to maximize patient flow, while assisting with patient care and safety. The position works with patients, referral sources, staff, physicians, and radiologists to support accurate and timely imaging services. It includes coordinating schedules and exam preparation, reviewing orders and related documentation, retrieving prior images, using computer and PACS systems, and upholding patient privacy, rights, safety, and quality-of-care standards. The role also supports quality control, maintains a safe and orderly work area, and participates in required training and staff activities.

Requirements

High school diploma or GED.
Medical terminology.

Nice To Haves

Radiology scheduling or experience.
Completion of a medical training program that included medical and anatomy terminology.
Certified medical assistant.

Responsibilities

Work with the Patient Access Director to identify tasks that can improve workflow and patient retention.
Review schedules for appropriate orders, CPT codes, authorizations, exam preparation, and prior imaging documentation.
Explain exam preparation to patients and verify or obtain the appropriate prescription or verbal order for examinations.
Schedule or reschedule exams to meet practice or patient needs.
Operate and understand computer and PACS systems.
Protect patient modesty, confidentiality, and privacy.
Communicate with referral sources to support prompt and accurate ordering, exam completion, and reporting by fax, in writing, or verbally.
Retrieve prior images.
Maintain patient-care standards to support reliable, accurate imaging and quality care through direct contact with staff.
Build and maintain effective working relationships with patients, personnel, physicians, and radiologists.
Uphold patients' rights to fair and equitable treatment, self-determination, individuality, privacy, and civil rights.
Maintain confidentiality of classified and sensitive information and records, including patient-care information and salary, wage, and benefits information.
Contribute to a welcoming atmosphere and introduce oneself to patients, address them by name, and treat them with warmth, dignity, and consideration.
Follow established policies, procedures, safety requirements, and precautions.
Immediately report unsafe or hazardous conditions and defective equipment to a supervisor.
Keep work areas neat, safe, clean, and orderly.
Assist with quality-control duties and assignments as required.
Attend and participate in in-service education, seminars, staff meetings, and on-the-job training as required.
Perform other related duties as necessary or as assigned by a radiologist, staff technologist, center or modality leads, or Imaging Services Operations Manager.