Mobility Representative/Service Receptionist

Pfaff Automotive Partners • Mississauga, ON

5d • Onsite

About The Position

Mobility Representative/Service Receptionist - Pfaff BMW, Mississauga, ON L4W 5K3 Are you a people person with exceptional communication skills, a passion for problem-solving, and a dedication to delivering outstanding customer service? If you're ready to be the voice of our company and help customers with a smile, we have the perfect opportunity for you! We're looking for someone to fill a hybrid role of Mobility Representative/Service Receptionist and be a key component of our Service customer support team at Pfaff BMW Mississauga. Now in partnership with North America’s largest automotive retailer, Lithia and Driveway, it’s your chance to work for a Fortune 500 company and grow with us!

Requirements

• Experience in a call center environment is a strong asset.
• Experience with Microsoft Office is mandatory.
• Outstanding customer service skills.

Nice To Haves

• Experience with Dealermine, Avanti, Kimoby and Ring Central is an asset.
• Previous automotive experience is preferred.

Responsibilities

• Greets customers and visitors, ensuring optimum customer service.
• Answers and directs phone calls and ensures messages are delivered to the respective parties.
• Maintains knowledge of basic dealership information to act as a resource for incoming callers requesting information.
• Answers customer questions about services performed or refers them to someone who can.
• Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
• Performs other duties as required by the Fixed Operations Manager to ensure the successful operation of the dealership.

Benefits

• Competitive compensation package
• Health, dental, long-term disability and life insurance for full-time employees
• Opportunities for growth in both Canada and the U.S.
• Stock Purchase Program - employees can purchase the Lithia & Driveway stock (NYSE: LAD) at a discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees