Mobility Case Manager

Houston Housing Authority•Houston, TX

14h

About The Position

The Mobility Case Manager will be responsible for evaluating clients' needs, identifying required services, and developing a plan to provide the necessary assistance. The Mobility Case Manager will offer support, and linkage to supportive services to assist in finding suitable housing. The duties of this position include a wide range of activities related to determining and documenting participant eligibility, income, rent, and contractual relationships with owners in support of Mobility and Economic Opportunities. The Mobility Case Manager has experience with meeting the established quality and productivity standards necessary to successfully manage a caseload and perform such duties as mobility program admission, re-certification, interim adjustments, rent increases, inspection, and deal with both participants and landlord issues. Reports to the Mobility Program Manager.

Requirements

Knowledge of local workforce development agencies and local health, social service, financial, advocacy, educational, and other agencies to connect residents and their families to needed services and support.
Comprehensive knowledge of social work, case management and resources available through community agencies.
Knowledge of coaching and how to work with individuals to motivate and guide them through the stages of change leading to new behaviors and habits.
Ability to work collaboratively with residents and guide them to help them meet goals they set for themselves.
Ability to manage an active caseload of up to 150 participants effectively and efficiently.
Ability to initiate and coordinate service delivery and follow-up services.
Ability to communicate and work successfully with people from various socio-economic and cultural backgrounds.
Ability to prepare, present, and communicate ideas clearly, concisely, and effectively, both orally and in writing.
Ability to develop and implement effective administration and operational procedures.
Ability to work as a member of a team.
Ability to address the public and present information in a clear, concise, and convincing manner.
Ability to deal effectively with situations that require tact and diplomacy yet firmness.
Ability to establish and maintain effective and courteous working relationships with other employees, residents, and community agencies that provide services.
Bachelor's degree is preferred in social work, psychology, or related fields.
Three to five years of professional experience in case management services with low-income, special needs, and/or at-risk populations or a combination of related educational experience
Bondable.
Valid Texas driver's license.
Eligibility for Houston Housing Authority fleet auto insurance.
Must Obtain certification in Housing Choice Voucher Specialist within 120 days of employment.

Nice To Haves

Additional experience in job development, career counseling, social welfare, financial management is highly preferred.
Experience using Motivational Interviewing or Cognitive Behavioral Therapy (CBT) is highly preferred.

Responsibilities

Coordinate and provide relocation assistance that is timely, effective, efficient, equitable and client centered.
Assist residents in completing applications and turning in paperwork as needed.
Arrange site visits for potential units for clients
Assist residents in locating suitable housing in the community
Assist residents with coordinating transportation, moving, and other relocation-related tasks.
Meet regularly with residents to discuss relocation progress, problems and plans
Manage case assignments, develop assistance plans, track progress and execute case closures.
Provide residents with information about housing options.
Establish and maintain contact with public and private community agencies that provide services and support to our residents.
Develop relationships with landlords, property owners, management companies, etc for potential unit availability.
Compile forms, reports, letters, etc and establish and maintain accurate resident files.
Monitor residents' attendance and participation in all relocation activities.
Perform case management: information and referrals, rent assistance, assessment of resident needs, plan of action development follow-up on referrals, appointments settings, and email/telephone and home (if necessary) contact.
Engage elderly and disabled residents in relocating by offering additional supportive services.
Participate in assigned training, workshops, and/or meetings.
Occasional local travel required.
Performs other duties as required.
Maintain a list of available units in high opportunity areas
Conduct eligibility interviews with residents.
Determine eligibility of applicants/residents through background checks, citizenship, eligible immigrant status, etc.
Determine annual income in accordance with HUD rules.
Calculate adjusted income correctly in accordance with HUD rules.
Determine the voucher size for which each family qualifies in accordance with the Administrative Plan.
Brief and issue vouchers to residents/clients emphasizing availability of housing in high opportunity areas.
Receive Requests for Tenancy Approvals (RFTA), write and process for payment Housing Assistance Payment (HAP) contracts within 30 days of resident move in.
Carry out administrative duties such as filing, typing, copying, scheduling, answering phones.
Educate voucher holders about the availability of the housing mobility service program
Manage recruitment processes, including coordinating and scheduling with housing authority staff, as well as families
Operate by HUD regulations, guidance, and research protocols; comply with all aspects of the Demonstration
Maintain and monitor outreach and enrollment information using a database and an enrollment tool
Carry out in-person and virtual enrollment procedures with families, including:
confirming eligibility
obtaining informed consent
conducting a baseline survey
Support mobility program recruitment efforts, including outreach to eligible families, fielding questions, and follow-up communication
Lead informational briefings to families about the Mobility Program
Provide regular written and oral program updates to program partners
Participate in other research-related activities as requested