Mobility Attendant

Ace Careers Website•Phoenix, AZ

About The Position

Play a meaningful role in enhancing accessibility, safety, and comfort for travelers at one of the nation’s busiest airports. We are seeking a compassionate and service-driven Mobility Attendant for the airport’s SkyTrain Services. This role is vital to delivering safe, courteous, and reliable mobility assistance to passengers traveling between the Rental Car Center and Terminals 3 and 4 via the PHX SkyTrain. The position directly supports ADA compliance while ensuring a positive and dignified guest experience.

Requirements

Minimum 1 year of customer service experience (hospitality, healthcare, transportation, or related field preferred).
Strong interpersonal skills with a compassionate and patient demeanor.
Clear verbal communication abilities.
Dependable, punctual, and team-oriented mindset.
Ability to safely push and maneuver a wheelchair with an occupant.
Ability to stand, walk, bend, and assist passengers for extended periods.
Ability to work indoors and outdoors in varying temperatures.

Responsibilities

Ensure passenger safety during all wheelchair assistance activities.
Adhere strictly to ADA guidelines, airport policies, and safety procedures.
Maintain situational awareness in high-traffic environments.
Demonstrate punctuality, reliability, and professional conduct throughout each shift.
Coordinate effectively with supervisors and airport personnel to ensure timely assistance.
Communicate clearly and respectfully to understand passenger needs.
Provide reassurance and clear instructions during transport and boarding.
Maintain professional interactions with passengers, team members, and airport staff.
Relay operational updates or concerns to appropriate personnel.
Foster a welcoming, respectful, and supportive atmosphere for all passengers.
Demonstrate patience, empathy, and compassion when assisting travelers.
Contribute positively to team dynamics and collaborative workflows.
Uphold dignity and respect for individuals requiring mobility support.
Assist passengers with disabilities or limited mobility to and from SkyTrain stations.
Safely push and maneuver wheelchairs across ramps, platforms, elevators, and boarding areas.
Support passengers with boarding and exiting the PHX SkyTrain.
Deliver friendly, attentive, and patient customer service at all times.
Provide assistance with small personal items when necessary.
Support efficient passenger flow and operational effectiveness.
Minimize delays by responding promptly to service requests.
Contribute to overall airport service quality and customer satisfaction metrics.