Mobility Assessment Evaluator

MTM Transit•Valley, AL

8d•Onsite

About The Position

At MTM Transit, the Mobility Assessment Evaluator (MAE) is responsible for reviewing ADA paratransit application materials, supplemental intake and professional verification forms, conducting in-person interviews for applicants, and performing functional assessments with applicants to determine eligibility for ADA paratransit service. The MAE is also responsible for maintaining accurate documentation and providing final eligibility determinations to the Client. This role is crucial in removing community barriers nationwide by ensuring individuals have access to necessary transportation services.

Requirements

Bachelor’s degree in Social Services, Rehabilitation, Ancillary Health Care Profession, or a related field.
Willing to accept relevant experience and specialized certifications in lieu of a Bachelor’s degree depending upon contract specifications (Certifications can include: COTA, OT, PT).
3+ years of professional experience working with individuals with disabilities.
Experience and knowledge with the Americans with Disabilities Act (ADA) regulations and sensitivity to issues relating to people with disabilities and older adults.
Related experience with regard to the functional assessment of individuals with disabilities along with experience working with individuals with disabilities.
Solid interviewing, assessment and observational skills and demonstrated ability to work effectively with a diverse population.
Ability to be trained in administering a standardized evaluation tool and be able to consistently administer and score such a tool according to established protocols.
Ability to clearly communicate their findings and observations on the required database reports and notes, as well as in certification letters.
Intermediate level of proficiency or above with Microsoft Office Suite (Outlook, Word, Excel & PowerPoint).
Desire to learn additional programs.
Excellent organizational and multi-tasking skills.
Ability to work flexible hours.
Ability to adapt to a rapidly changing environment.
Ability to work under limited supervision.
Ability to make clear and factual observations.
Ability to maintain high level of confidentiality.
Ability to work well with the elderly and individuals with disabilities.

Nice To Haves

Additional language skills are preferred.
Experience conducting information-gathering relating to ADA Paratransit eligibility, preferred.
Knowledge of the public transportation system & services.
Knowledge of ADA complementary paratransit regulations, including, but not limited to, the regulatory definition of ADA paratransit eligibility.

Responsibilities

Determines final eligibility based upon the application, interview, functional assessment and any supplemental information.
Conduct in-person interviews to assess mobility capabilities and review any supplemental information provided.
Determine what functional assessments the applicant will be required to undergo.
Provide written eligibility determination documentation to Client within ADA required and contracted time frame.
Reads and interprets ADA paratransit applications, intake forms, and professional verification forms.
Review interview results and application paperwork and follow up on assessments and professional verifications, as needed.
Maintain ongoing communication with the Quality Assurance team and the management team in regards to, violation of contractual deadlines and/or possible liquidated damages.
Assist Applicants with completing incomplete documents, scan ADA applications, interview guides and other documents into the Applicant’s case, as needed.
Provide further written documentation to Client upon request.
Assist the leadership team in identifying process improvement opportunities.
Conduct functional physical and/or cognitive assessment with applicants that may include: Physical Functional Assessment using an outdoor course, Physical Functional Assessment using an indoor course, FACTS MMSE.
Apply information obtained to determine applicant’s capability to independently ride fixed route transportation.
Provide required forms to administrative personnel for data-entry and eligibility letter generation.
Participate in staff meetings with leadership and/or Client.
Participate in community outreach and education as needed.
Participate in initial and on-going training as required by MTM and Client.
Complete all necessary reports, paperwork and maintain on-going applicant tracking logs and reports for MTM and Client within the contractual deadline.
Process mail-in applications within the contractual deadline as assigned.
Assist with conducting phone calls to applicants and providers.
Conduct phone interviews, as needed.
Input all information into Client software (Trapeze) and other software as appropriate.
Build rapport and communicate effectively with MTM and Client personnel to include administrators, management, support staff and applicant while providing high quality customer service.
Participate in appeals process, upon request.
Maintain a positive attitude when interacting with individuals, support Staff and caregivers.
Work with management and the Client to follow through on service issues, troubleshooting problems, concerns, complaints and training.
Conform to MTM’s HIPAA standards.