Mobile Wireless Technician (Entry Level) - SECRET CLEARANCE REQUIRED

TEKsystems•Washington, DC

10d•$30 - $35•Onsite

About The Position

As the Mobile Wireless Technician, you will act as a model of customer service excellence to all organizational staff members in the Unclassified Mobile Support as part of DISA’s Command, Control, Communications, and Computers Enterprise Directorate (C4E) J6 Service Delivery contract. You will be responsible for performing mobile device provisioning, deployment, troubleshooting, and lifecycle management for J6 unclassified mobile users, supporting approximately 2,400 monthly transactions across phones, tablets, MiFi devices, and SIM-only devices.

Requirements

Shall possess at the time of award a Secret security clearance
Strong customer service orientation.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Good written, oral, and interpersonal communication skills.
Ability to conduct research into PC and software issues and products as required.
Ability to present ideas in business-friendly and user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Team-oriented and skilled in working within a collaborative environment.
Bachelor’s degree or equivalent experience in lieu of education, including consideration of vendor certification in the technology being applied.
3 or more years of professional experience supporting a similar role.
ITIL v4 Foundations, CompTIA Security+

Nice To Haves

Experience supporting a DoD or J6 customer is a plus.
CompTIA A+
MDM platform certification
Apple Certified Support Professional

Responsibilities

Performs initial provisioning, delivery, deployment, replacement, deprovisioning, data archiving, and management of unclassified mobile wireless devices including phones, tablets, MiFi, and SIM-only devices for J6 users.
Accepts and delivers mobile equipment at Pentagon, Mark Center, and Hampton Roads Suffolk (approximately 200 devices); deploys and provisions wireless communications equipment to users IAW J6 Wireless Services SOP.
Manages wireless user requests throughout their lifecycle using carrier portals (AT&T, Verizon, T-Mobile), Apple Business Manager, MDM Server, and MORFEUS; coordinates fulfillment with service providers and DISA.
Performs device troubleshooting, user training, account setup, service plan changes, and LCR management for approximately 2,400 monthly transactions.
Supports Mobile Data Retention/archive activities using Cellebrite; executes records recovery when reprovisioning or sunsetting devices (approximately 500 per month); supports data spillage remediation for approximately 75 devices per month.
Executes Buy Back Program device preparation steps: removes passwords/PINs/Activation Locks, removes from Apple Business Manager, unenrolls from MDM Server, removes MDM Locks, performs data archive, wipes device, and deactivates Find My iPhone/iPad.
Monitors wireless telecommunications events and outages; logs incidents in ServiceNow and initiates Incident Management procedures; tracks and reports monthly wireless usage trends.
Completes Asset Management Program requirements IAW J6 Asset Management Program SOP; submits DPAS-generated digitally signed DD Form 1150 within three business days of service fulfillment or property transfer.
Facilitates warranty repair with manufacturers; manages diagnostics, reporting, repair coordination, testing, and certification for defective mobile equipment.
Coordinates STIG compliance actions for devices and maintains carrier-independent approach to maximize service and coverage area IAW DODI 8500.01.