Mobile Unit Coordinator

TRILLIUM HEALTH•Rochester, NY

5d•Onsite

About The Position

Join us and be a part of Trillium—a mission driven team committed to expanding access to high quality, compassionate care for everyone we serve. Under the direction of the Practice Manager, Advanced Practice Provider for the Mobile Clinic, and Facilities, the Mobile Unit Coordinator functions as a Patient Service Representative and Driver supporting mobile clinic operations. This role provides non-clinical support to patients, providers, and care teams while helping improve patient outcomes in a diverse and vulnerable population. Responsibilities include patient registration, scheduling, rooming support, coordination of services, and operation of a 40-foot mobile clinic.

Requirements

Understanding of electronic health records (EHR) systems required
Demonstrated ability to work effectively in a team environment
Strong interpersonal and communication skills (written and verbal)
Proficiency in computer systems and basic office software
Valid, clean New York State driver’s license required and ability to operate the mobile clinic vehicle

Nice To Haves

Experience working in community-based healthcare settings preferred
Class B CDL license preferred
Experience driving large mobile units preferred

Responsibilities

Perform Patient Service Representative duties including patient registration, scheduling, check-in/check-out, and information gathering.
Educate patients on insurance enrollment processes and verify coverage details.
Enter and maintain accurate patient information in the electronic health record in compliance with HIPAA.
Support care delivery on a mobile clinic with two exam rooms, including patient flow and basic care coordination.
Drive and operate a 39–40 foot mobile clinic to designated service locations across the Greater Rochester and Southern Tier regions.
Conduct daily vehicle checks and coordinate maintenance in collaboration with Facilities, including waste management and supply stocking.
Ensure the mobile clinic is secure, alarmed, and properly set up at the end of each shift.
Create and distribute monthly mobile unit schedules in collaboration with leadership.
Coordinate and organize community outreach events, including vaccine, testing, and primary care initiatives.
Maintain relationships with community stakeholders to support mobile clinic operations.
Orient and support new mobile clinic team members.
Complete accurate and timely documentation per organizational policies.
Demonstrate teamwork and effective communication across departments and care teams.