Mobile Technician Manager

Cox Enterprises•Philadelphia, PA

3d•$98,300 - $147,500•Hybrid

About The Position

Cox Fleet is one of the largest fleet maintenance companies in the country, operating with over 500 mobile trucks and 20+ shops. As a leader and innovator in the mobile fleet service industry, Cox Fleet provides preventative maintenance excellence with proprietary technology tailored to each customer's unique needs. The company has experienced substantial organic and acquisitive growth and expects significant future growth. Cox Fleet is currently hiring a Mobile Technician Manager to join its Management Team to support this growth.

Requirements

Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and one (1) years’ experience in a related field; or 10 years’ experience in a related field.
Minimum of three (3) years’ experience in a people leadership role, with a strong track record of developing teams and driving performance.
Safe drivers needed and 3 YR MVR review required; Candidate must hold a valid state-of-residence driver’s license, be able to obtain and maintain their Driver Qualification File.
Candidates must be at least 21 years or older due to interstate operating authority commerce regulations.
Strong skills in coaching, mentoring, performance management, and leading through change in dynamic, growth-oriented environments.
Demonstrated ability to build team engagement and accountability while driving business outcomes.
Ability to coordinate cross-functional efforts and execute effectively in a fast-paced, evolving market environment.
Demonstrated sense of urgency, ownership, and entrepreneurial mindset.
Ethics & Values: Adheres to an appropriate and effective set of core values and beliefs during both good and tough times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.
Action Oriented: Has a strong sense of urgency; thrives in building and scaling operations; proactively identifies and acts on growth opportunities.
People Leadership: Effectively develops, inspires, and retains talent; builds strong teams capable of sustaining growth and operational excellence.
Business & Market Acumen: Demonstrates the ability to understand market dynamics, identify growth opportunities, and execute strategies that drive revenue and customer expansion.
Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers; builds strong relationships and uses insights to improve services and expand business.
Systems: Demonstrated ability to learn and use IT systems related to technician activity and performance, such as dispatching software, reporting tools, Workday, Salesforce, Kronos, Power BI, etc.
Functional/Technical Skills: Has the functional and technical knowledge and skills to succeed at a high level while leading a growing operation.
Listening: Practices attentive and active listening; seeks to understand both employee and customer perspectives to drive better outcomes.
Interpersonal Savvy: Builds strong relationships across all levels and functions; able to influence and collaborate effectively in a growth environment.
Problem Solving: Identifies challenges and develops practical, scalable solutions aligned with both operational needs and growth objectives.
Must clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Responsibilities

Manage and provide direction to a team of mobile fleet technicians, providing strong, hands-on leadership to drive both people development and business performance in a growing market.
Meet one-on-one with direct reports to provide coaching and mentoring and help them find solutions.
Establish a high-performance, engaged team culture through ongoing coaching, mentoring, and career development conversations.
Take ownership of market-level performance, including productivity, customer satisfaction, and revenue growth, while identifying and pursuing new service opportunities.
Retrieve, review, and monitor metrics, reports, process documentation, customer service logs, and/or training or safety records to drive continuous improvement and scalable operations.
Act as a local market leader, identifying opportunities to expand customer relationships and improve service penetration within an untapped or developing territory.
Travel to technician and customer locations frequently to help strengthen relationships, ensure quality, and uncover growth opportunities.
Participate in and/or lead regular meetings with market team members across functions such as dispatch, parts, and billing to align operational execution with market growth strategy.
Monitor operations to ensure compliance with administrative, DOT, safety, environmental, and regulatory standards while maintaining operational excellence.
Perform onboarding activities for technicians, such as requesting equipment or tools and company-issued service trucks, completing all forms of new hire documentation, and/or providing access to various company systems to ensure all have resources, tools, and equipment they need to complete their work safely and effectively while maintaining operational excellence.
Lead onboarding and ramp-up of new technicians to support market expansion and capacity growth.
Conduct safety audits and Quality Control Inspections (QCIs) to reinforce a strong safety and performance culture.
Assist in the development of and adherence to a monthly budget, with accountability for financial performance and cost management within the market.
Partner with leadership to define and execute market-specific growth strategies, including customer acquisition, retention, and service expansion.
Collaborate with Client Services and sales teams to ensure technicians are fully utilized while maximizing revenue-generating opportunities.
Assign and coordinate work to ensure responsiveness to customer needs and efficient service delivery.
Champion the company’s safety culture by leading meetings and reinforcing adherence to safety processes.
Provide operational guidance to team members, promoting best practices and consistent execution.
Serve as a primary liaison between Cox Fleet and our clients, building trust, identifying needs, and delivering tailored solutions.
Facilitate cross-functional communication and problem-solving to support both operational execution and market growth.
Monitor inventory levels and ensure technicians have the resources needed to support scaling operations.
Recruit, interview, and hire technicians to build a strong, capable team aligned with growth objectives.
Work cross-functionally with HR, Parts/Procurement, Fleet Management, IT, and other teams to support business expansion.
Operate a company-issued vehicle to travel within the market.
Performs other duties and responsibilities as assigned.