Mobile Technician Leader

Cox Automotive•Columbia, SC

20d

About The Position

Cox Fleet is hiring a Mobile Technician Leader to join its Management Team and support the company’s continued growth. Cox Fleet operates mobile fleet service trucks and shops and provides preventative maintenance services using proprietary technology tailored to customer needs. The role leads a team of mobile fleet technicians and is accountable for people development, operational execution, customer satisfaction, and market-level business performance. The leader works across functions and serves as a key liaison between Cox Fleet and its clients. The position includes frequent travel to technician and customer locations within the market, oversight of safety and quality, technician onboarding and staffing, and responsibility for supporting market growth, service expansion, and financial performance. The role also coordinates with dispatch, parts, billing, Client Services, sales, HR, Procurement, Fleet Management, IT, and other teams.

Requirements

Bachelor’s degree in a related discipline and 6 years of experience in a related field; alternatively, a master’s degree and 4 years of related experience, a Ph.D. and 1 year of related experience, or 10 years of related experience.
At least 3 years of experience in a people-leadership role, with a strong record of developing teams and driving performance.
Valid driver’s license in the state of residence; must be able to obtain and maintain a Driver Qualification File.
Safe driving record; a 3-year MVR review is required.
Must be at least 21 years old due to interstate operating-authority commerce regulations.
Strong coaching, mentoring, and performance-management skills, including the ability to lead through change in dynamic, growth-oriented environments.
Ability to build team engagement and accountability while driving business outcomes.
Ability to coordinate cross-functional efforts and execute in a fast-paced, evolving market environment.
Demonstrated urgency, ownership, and an entrepreneurial mindset.
Ethics and values: acts in accordance with effective core values and reinforces appropriate behaviors.
Action-oriented approach, urgency, and ability to build and scale operations while acting on growth opportunities.
People leadership skills to develop, inspire, and retain talent and build teams capable of sustaining growth and operational excellence.
Business and market acumen to understand market dynamics, identify growth opportunities, and execute strategies that increase revenue and expand customer relationships.
Customer focus and ability to build strong internal and external customer relationships and use insights to improve services and grow business.
Ability to learn and use IT systems related to technician activity and performance, such as dispatching software, reporting tools, Workday, Salesforce, Kronos, and Power BI.
Functional and technical knowledge and skills needed to lead a growing operation.
Attentive and active listening skills and the ability to understand employee and customer perspectives.
Interpersonal skills to build relationships across levels and functions and collaborate and influence effectively.
Problem-solving skills to identify challenges and develop practical, scalable solutions aligned with operational needs and growth objectives.

Responsibilities

Manage and provide direction to a team of mobile fleet technicians, using hands-on leadership to develop people and improve business performance.
Meet one-on-one with direct reports to coach, mentor, and help them find solutions.
Build an engaged, high-performance team culture through coaching, mentoring, and career-development conversations.
Own market-level performance, including productivity, customer satisfaction, and revenue growth; identify and pursue new service opportunities.
Review and monitor metrics, reports, process documentation, customer service logs, training records, and safety records to drive continuous improvement and scalable operations.
Identify opportunities to expand customer relationships and improve service penetration in untapped or developing territories.
Travel frequently to technician and customer locations to strengthen relationships, ensure quality, and identify growth opportunities.
Participate in or lead meetings with market team members, including dispatch, parts, and billing, to align operations with market growth strategy.
Monitor operations for compliance with administrative, DOT, safety, environmental, and regulatory standards.
Coordinate technician onboarding, including requesting equipment, tools, and company-issued service trucks; completing new-hire documentation; and arranging access to company systems.
Lead onboarding and ramp-up of new technicians to support market expansion and capacity growth.
Conduct safety audits and Quality Control Inspections (QCIs).
Assist with developing and adhering to a monthly budget and manage market financial performance and costs.
Partner with leadership to define and execute market-specific customer acquisition, retention, and service-expansion strategies.
Collaborate with Client Services and sales to keep technicians fully utilized and maximize revenue-generating opportunities.
Assign and coordinate work to respond to customer needs and deliver services efficiently.
Lead safety meetings and reinforce adherence to safety processes.
Provide operational guidance and promote best practices and consistent execution.
Serve as a primary liaison between Cox Fleet and clients, building trust, identifying needs, and delivering tailored solutions.
Facilitate cross-functional communication and problem-solving for operational execution and market growth.
Monitor inventory and ensure technicians have the resources needed to support operations.
Recruit, interview, and hire technicians.
Work cross-functionally with HR, Parts/Procurement, Fleet Management, IT, and other teams to support business expansion.
Operate a company-issued vehicle for travel within the market.
Perform other duties and responsibilities as assigned.