Mobile Team Manager

CIBC•Montreal, QC

3d•Onsite

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. As a member of the Personal and Business Banking team at CIBC, you will lead and coach a team of Mobile Financial Service Representatives at CIBC kiosks located within multiple Costco Warehouses, working towards a shared goal—delivering an exceptional client experience and deepening client relationships. As a Mobile Team Manager, you’ll inspire your team to perform at their best, champion a “One Team” approach, and connect each client with the right advice to meet their financial needs. The Mobile Team Manager and their team will focus on sales of CIBC deposit accounts and focus on uncovering referral opportunities for our banking centres.

Requirements

Experience in financial services industry with well-developed sales management and advisory coaching experience and skills.
Solid understanding of sales and sales management processes as well as the knowledge required to ensure the delivery of an efficient and effective client experience while maximizing business opportunities.
Client Service
Customer Experience (CX)
Ensure Compliance
Financial Advising
Financial Products
People Management
Results-Oriented
Risk Management
Legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Responsibilities

Lead by example to deepen client relationships and meet financial needs, while providing a high standard of service.
Encourage employees to resolve client concerns quickly, escalate when necessary, and empower clients to utilize self-service channels.
Build a culture of collaboration across client offers to ensure clients are served by those best able to meet their needs.
Act as a CIBC community champion, conducting business development within Costco Warehouses and the broader community.
Create a positive and productive working environment, recognize team contributions, and lead and coach a successful client service and financial services team.
Advocate CIBC within the community to recruit employees who demonstrate our values.
Ensure compliance with policies, standards, and controls.
Protect CIBC’s assets and reputation, and manage risk by adhering to regulatory guidelines and operational procedures.
Build and coach a high-performing team focused on improving client experience, deepening relationships, and consolidating business to CIBC.
Champion practice management processes and support the team in achieving goals.
Monitor business performance, implement action plans to close gaps, and work as one team to increase overall performance.

Benefits

competitive salary
incentive pay
banking benefits
a benefits program
defined benefit pension plan
an employee share purchase plan
a vacation offering
wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development