Mobile Team Manager

CIBC • Winnipeg, MB

1d • Onsite

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. As a member of the Personal and Business Banking team at CIBC, you will lead and coach a team of Mobile Financial Service Representatives at CIBC kiosks located within multiple Costco Warehouses, working towards a shared goal—delivering an exceptional client experience and deepening client relationships. As a Mobile Team Manager, you’ll inspire your team to perform at their best, champion a “One Team” approach, and connect each client with the right advice to meet their financial needs. The Mobile Team Manager and their team will focus on sales of CIBC deposit accounts and focus on uncovering referral opportunities for our banking centres.

Requirements

• Experience in financial services industry with well-developed sales management and advisory coaching experience and skills.
• Solid understanding of sales and sales management processes.
• Knowledge required to ensure the delivery of an efficient and effective client experience while maximizing business opportunities.
• Caring and accountable leadership style.
• Passion for developing and growing team members' abilities.
• Experience providing coaching and hands-on support to meet team goals.
• Ability to act like an owner, take initiative, go above and beyond, and deliver results.
• Goal-oriented and motivated by accomplishing goals and delivering best performance.
• Passionate about people, finding meaning in relationships and connecting with others through respect and authenticity.
• Values matter: bring your real self to work and live CIBC values - trust, teamwork, and accountability.
• Legally eligible to work at the specified location(s) and, where applicable, must have a valid work or study permit.

Nice To Haves

• Current accreditation in good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada) and Branch Managers’ Course (BMC) or Branch Compliance Office Course (BCO).

Responsibilities

• Lead and coach a team of Mobile Financial Service Representatives at CIBC kiosks located within multiple Costco Warehouses.
• Deliver an exceptional client experience and deepen client relationships.
• Inspire your team to perform at their best and champion a “One Team” approach.
• Connect each client with the right advice to meet their financial needs.
• Focus on sales of CIBC deposit accounts and uncovering referral opportunities for our banking centres.
• Lead by example to deepen client relationships and meet financial needs, while providing a high standard of service.
• Encourage employees to resolve client concerns quickly, escalate when necessary, and empower clients to utilize self-service channels.
• Build a culture of collaboration across client offers to ensure clients are served by those best able to meet their needs.
• Act as a CIBC community champion, conducting business development within Costco Warehouses and the broader community.
• Create a positive and productive working environment, recognize team contributions, and lead and coach a successful client service and financial services team.
• Advocate CIBC within the community to recruit employees who demonstrate our values.
• Ensure compliance with policies, standards, and controls.
• Protect CIBC’s assets and reputation, and manage risk by adhering to regulatory guidelines and operational procedures.
• Build and coach a high-performing team focused on improving client experience, deepening relationships, and consolidating business to CIBC.
• Champion practice management processes and support the team in achieving goals.
• Monitor business performance, implement action plans to close gaps, and work as one team to increase overall performance.

Benefits

• Competitive salary
• Incentive pay
• Banking benefits
• Benefits program
• Defined benefit pension plan
• Employee share purchase plan
• Vacation offering
• Wellbeing support
• MomentMakers, our social, points-based recognition program
• Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed