Mobile Team Benefits Coordinator II - Full-Time; 4637-205-N
About The Position
Under the direction of the Clinical Director, the Mobile Team Benefits Coordinator II is responsible for ensuring proper benefits/entitlements for Integrated Health and Wellness clients. This role aims to reduce barriers in access to care and services by maintaining an established path for clients to access benefits and services, regardless of insurance, race, ethnicity, religion, or socioeconomic status. This requires functioning as a liaison with the Social Security Administration and the New York City Human Resources Administration, as well as any other entities that provide benefits to which IHW clients are entitled. The Mobile Team Benefits Coordinator II will engage clients across various programs, assess their benefit and additional service needs, and connect them to eligible benefits and services. Responsibilities include documenting and recording all client interactions according to agency protocols, preparing information for reporting, and maintaining a professional and ethical disposition. The role ensures the approved care of all clients by implementing best practices in accordance with the New York State Office of Mental Health and agency guidelines.
Requirements
- Bachelor’s Degree in Human Services or related field or an Associates with an additional 2 years experience.
- 2 years’ experience coordinating benefits; or Lived recipient experience
- Mathematical aptitude is required
- Comfortable with public speaking, lobbying and advocacy.
- Flexibility & Creativity.
- Ability to work flexible hours and days – including weekends/evenings/holidays according to needs of a 24/7 program, to work evening hours as assigned.
- Ability to walk four flights of stairs.
- Able to lift up to 10 pounds.
Responsibilities
- Accompany clients to Medicaid, Social Security and Public Assistance offices and the sites of any other entities from which a client seeks to receive benefits or services.
- Document work activities in the agency records and generate reports based on those services.
- Connect clients to behavioral health services, substance use services, medical services and social service supports.
- Assist programs with completing client satisfaction surveys.
- Responsible for tracking information/ deliverables for the Cabrini grant funds.
- Provide each individual client with information regarding their benefits, and work to encourage and facilitate connection to benefits.
- Actively participate in weekly supervision, case conferences, staff and clinical meetings and staff meetings
- Meet with clients and discuss their benefit issues, as well as financial management and service needs.
- Maintain accurate recordings in case files
- Utilize electronic case record databases as required
- Reporting to Behavioral Health Services Administration and/or Agency Administration issues that may have a negative impact on the reputation of the Agency, client and/or staff welfare or any corporate compliance issue.
- Prepare contact notes, incident reports and other documentation as needed
- Act as resource for Clinical Manager and Administrative Office.
- Performs other related duties as requested or assigned
Benefits
- Generous time off (Vacation/ Personal Days/ Sick Days/ Paid Holidays annually)
- Medical
- Dental
- Vision
- Retirement Savings with Agency Match
- Transit
- Flexible Spending Account
- Life insurance
- Public Loan Forgiveness Qualified Employer
- Training Series and other additional voluntary benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
