Mobile Team Benefits Coordinator II - Full-Time; 4637-202-N

Catholic Charities Brooklyn and Queens•Queens, NY

17h•Hybrid

About The Position

Under the direction of the Clinical Director, the Mobile Team Benefits Coordinator II is responsible for ensuring proper benefits/entitlements for Integrated Health and Wellness clients. This role aims to reduce barriers in access to care and services by ensuring clients have access to benefits and services to meet their needs, regardless of insurance, race, ethnicity, religion, or socioeconomic status. The position requires functioning as a liaison with the Social Security Administration and the New York City Human Resources Administration, as well as any other entities that provide benefits to which IHW clients are entitled. The Mobile Team Benefits Coordinator II will engage clients across various programs, assess their benefit and service needs, and connect them to eligible benefits and services. Responsibilities include documenting and recording all client interactions according to agency protocols and preparing information for reporting. The role demands maintaining a professional and ethical disposition at all times and ensuring approved care of all clients by implementing best practices in accordance with New York State Office of Mental Health guidelines and agency protocols.

Requirements

Bachelor’s Degree in Human Services or related field or an Associates with an additional 2 years experience.
2 years’ experience coordinating benefits; or Lived recipient experience.
Mathematical aptitude is required.
Comfortable with public speaking, lobbying and advocacy.
Flexibility & Creativity.
Ability to work flexible hours and days – including weekends/evenings/holidays according to needs of a 24/7 program, to work evening hours as assigned.
Ability to walk four flights of stairs.
Able to lift up to 10 pounds.

Responsibilities

Accompany clients to Medicaid, Social Security and Public Assistance offices and the sites of any other entities from which a client seeks to receive benefits or services.
Document work activities in the agency records and generate reports based on those services.
Connect clients to behavioral health services, substance use services, medical services and social service supports.
Assist programs with completing client satisfaction surveys.
Responsible for tracking information/ deliverables for the Cabrini grant funds.
Provide each individual client with information regarding their benefits, and work to encourage and facilitate connection to benefits.
Actively participate in weekly supervision, case conferences, staff and clinical meetings and staff meetings.
Meet with clients and discuss their benefit issues, as well as financial management and service needs.
Maintain accurate recordings in case files.
Utilize electronic case record databases as required.
Reporting to Behavioral Health Services Administration and/or Agency Administration issues that may have a negative impact on the reputation of the Agency, client and/or staff welfare or any corporate compliance issue.
Prepare contact notes, incident reports and other documentation as needed.
Act as resource for Clinical Manager and Administrative Office.
Performs other related duties as requested or assigned.