Mobile Site Reliability Engineer - Assistant Vice President

Deutsche Bank • Jacksonville, FL

8d • Hybrid

About The Position

As a Site Reliability Engineer within the End User Computing team, you will play a critical role in ensuring the security, stability, and performance of both corporate and Bring Your Own (BYO) mobile devices. You will support a diverse device ecosystem, including corporate-managed Apple devices (iPhones, iPads, and MacBooks) as well as BYO Apple and Android phones and tablets. Acting as a senior escalation point, you will manage complex incidents, enhance platform stability through observability, and continuously improve operational processes. You will collaborate closely with cross-functional technology teams to plan and execute well-governed, low-risk changes across mobile and macOS platforms. As part of a global follow-the-sun support model, you will provide senior-level coverage for the Americas and early APAC regions, ensuring critical platforms remain secure, reliable, and available for the Bank’s daily operations.

Requirements

• Proven experience engineering or providing advanced platform support for managed Apple devices – preferably both macbooks and mobiles - with an MDM like JAMF or Intune
• Strong understanding and technical troubleshooting skills with Apple macOS
• Proven experience in end-user support, writing clear documentation for end-users and frontline teams, leading incident response and resolution, and participating in resolution of major platform issues
• Experience or knowledge troubleshooting networking concepts like DNS, Traded Credit Positions (TCP) handshake behavior, PAC files
• Familiarity with automation scripting, tooling, and concepts (e.g. APIs, Python, Ansible)

Nice To Haves

• Experience with Apple SSO, Microsoft Entra ID identity and authentication concepts including Conditional Access
• Experience providing platform support in large enterprise organizations, or working across global locations
• Experience working in ServiceNow or a similar platform for incident, request, and change management
• Familiarity with Site Reliability Engineering concepts – we are transforming from traditional ops to SRE and are looking for a champion to help drive adoption of SRE concepts in the team

Responsibilities

• Level 3 incident response – you will be the senior escalation point for all mobile & mac production platform issues, investigating the issue to resolution, documenting and providing knowledge to lower teams for repeatable issues, coordinating with engineering, product management, and vendor support teams to identify and remediate issues.
• You will participate in the post-mortem problem exercises for major incidents
• Change planning and implementation – working with our engineering and product teams in an Agile format, you will plan product enhancements and fixes, complete the ITIL change process, and implement the change safely.
• You will be a key part of the implementation of ongoing enhancements to our product including the development of pipelined configuration deliveries
• Observability and platform health – you will develop monitoring solutions with Graph APIs (with Python, PowerShell, or Power Platforms) and other available platforms to help proactively identify issues, and ideally self-heal or automate response
• Disaster recovery – you will help ensure compliance with our Disaster Recovery framework, including participation in routine testing, providing technical expertise for testing plans, and automating plans via Ansible, Application Programming Interface (APIs), or other means to minimize human effort

Benefits

• A diverse and inclusive environment that embraces change, innovation, and collaboration
• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
• Educational resources, matching gift and volunteer programs
• physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed