Mobile Service Technician

Midwest Peterbilt Group•Ankeny, IA

1d•Onsite

About The Position

The Mobile Service Technician is responsible for performing diagnostics, repair, and maintenance on medium-duty through Class 7 and 8 heavy-duty trucks at customer locations or in the field. This position operates with minimal supervision and is considered a highly skilled technician role. The Mobile Service Technician is expected to independently diagnose issues, determine appropriate repair solutions, and provide high-quality service in a field environment while supporting customer uptime and satisfaction. The duties and responsibilities outlined are not exhaustive and may adapt over time to align with evolving business needs.

Requirements

High school diploma or GED required
Technical school or diesel technology training required or equivalent experience (minimum of 2 years heavy-duty truck repair experience)
Intermediate to advanced computer skills required, including diagnostic software, mobile technology, and service systems
Strong mechanical aptitude with advanced diagnostic and troubleshooting skills
Working knowledge of heavy-duty truck systems including engine, electrical, fuel, brake, and emissions systems
Ability to perform repairs independently in a field environment with minimal supervision
Ability to read and interpret repair orders, schematics, and technical manuals
Effective written and verbal communication skills, including direct customer interaction
Ability to diagnose issues and determine if repairs can be completed in the field or require shop service
Strong problem-solving skills in non-controlled environments
Ability to use OEM diagnostic tools, software, and mobile service equipment
Ability to manage time, schedule, and territory effectively
Strong attention to detail and commitment to quality work
Ability to maintain professionalism while working independently at customer locations
Valid driver's license with insurability under Company standards
Valid Class B CDL highly desired, or ability to obtain within a designated timeframe, as approved by management
OEM certifications (e.g., Cummins, Paccar) required or ability to obtain

Nice To Haves

Daily travel within assigned territory is required

Responsibilities

Perform mechanical repairs on heavy-duty trucks and equipment in the field
Inspect, test, and diagnose mechanical and electrical issues independently
Determine whether repairs can be completed in the field or require shop service
Utilize OEM diagnostic software, tools, and mobile service equipment
Test vehicles and components before and after repairs to verify proper operation
Operate and maintain mobile service truck/van at customer locations
Perform routine maintenance, safety inspections, and annual inspections in the field
Maintain proper inventory of parts, fluids, and supplies on the mobile unit
Complete repairs efficiently while maintaining quality standards
Adapt to varying job site conditions and customer environments
Communicate repair status, concerns, and updates to Shop Foreman or Service Manager
Communicate directly with customers regarding repairs, timelines, and findings
Provide professional service and represent the Company in the field
Complete all required paperwork and documentation accurately and timely
Coordinate with Service Manager or Shop Foreman on complex repairs or support needs
Maintain strong customer relationships through reliable service
Follow all safety policies, procedures, and OSHA requirements
Maintain a safe, clean, and organized mobile work environment
Properly use and maintain tools, equipment, and personal protective equipment
Maintain awareness of environmental and safety hazards
Participate in required training and certification programs
Ensure all work is performed in compliance with Company and regulatory standards