Mobile Service Specialist

MHC Kenworth•Fort Worth, TX

About The Position

Murphy-Hoffman Company, LLC (MHC) is hiring a Mobile Service Specialist, described in the posting as a Mobile Diesel Service Journeyman / Mechanic. The position performs complex, heavy-duty truck repair and maintenance at customer locations with minimal supervision. It also develops customer relationships, supports labor sales objectives, and identifies opportunities to increase service sales within an assigned territory. The specialist coordinates repair orders and scheduling with service management, shop foremen, and service advisors; advises customers about needed and additional service work; documents repairs and time in MHC’s business system; and completes required paperwork. The role also manages service-truck tooling and parts inventory, controls expenses within an approved budget, maintains assigned company vehicles, and calls on current and prospective customer accounts. This is designated as a safety-sensitive position.

Requirements

At least 5 years of heavy-duty truck repair experience.
A/C, Brake, DOT Annual Inspector, Engine, and Component Certifications.
Self-motivated and able to work with little supervision.
Commitment to customer satisfaction and quality repairs.
Excellent communication skills and a positive can-do attitude.
Necessary tools to perform the position responsibilities.
Class A or B CDL and DOT medical card may be required depending on the size of the mobile service vehicle.

Responsibilities

Perform skilled and complex mechanical work on heavy-duty truck equipment and related components with minimal supervision.
Coordinate customer repair orders with the Service Manager and Shop Foremen for task assignment.
Coordinate with the Service Advisor to schedule mobile maintenance work.
Advise customers about needed service work and suggest additional labor, parts, and body shop services when appropriate.
Follow safe work practices, use required safety equipment, seek assistance when necessary, and respond to safety suggestions.
Ensure proper safety, care, and maintenance of assigned company vehicles, and immediately report damage to company or customer property to a supervisor.
Maintain favorable relationships with customers.
Create and close repair orders in the MHC business system and document repair work and time spent; complete required paperwork.
Control business expenses within the approved budget and manage tooling and parts inventory on the service truck.
Oversee assigned customer accounts in the territory and regularly contact key current and prospective accounts.
Promote preventive maintenance, new products, promotions, and existing products and services, providing literature as needed.
Achieve labor sales objectives and quotas for assigned accounts.
Perform other duties as assigned by the supervisor.