Mobile Service Field Specialist

MSX International • Lafayette, LA

20h • Remote

About The Position

MSX International is seeking a Mobile Service Field Specialist to join their team. In this role, you will be responsible for guiding dealerships through the installation, training, and adoption/growth of their Mobile Service business. You will coach and mentor dealerships to confidently leverage Mobile Service, solve challenges by analyzing feedback and developing action plans, and build partnerships with dealerships and Customer Experience teams. You will also leverage technology and data-driven insights to drive utilization and success, and plan and manage travel across your assigned dealer territory to maximize impact. This role is ideal for someone who enjoys building relationships, teaching, problem-solving, and making a measurable impact.

Requirements

• A home base within your territory and a reliable vehicle.
• Confidence in communicating with all levels of dealership staff.
• Experience in customer service, training, or dealership operations.
• Comfort with technology, data analysis, and creating clear action plans.
• A natural teaching mindset.
• 2+ years of customer-facing or coaching/training experience.
• The ability to stand for extended periods and occasional lifting of equipment while demonstrating the mobile service tools to the dealership.
• Passion to make a difference and succeed.

Nice To Haves

• A college degree (or are currently working toward one).
• Background in teaching, training, or coaching.
• Experience working in fast-paced, independent roles where you set the tone for success.
• Strong organizational skills and a proactive mindset.

Responsibilities

• Guide dealerships through installation, training, and adoption/growth of their Mobile Service business.
• Coach and mentor dealerships to embrace and confidently leverage Mobile Service.
• Listen, analyze feedback, and develop action plans that improve efficiency and performance.
• Strengthen dealer relationships and align with Customer Experience teams to deliver a unified message.
• Use Remote Experience tools and data-driven insights to drive utilization and success.
• Plan and manage travel across your assigned dealer territory to maximize impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees