Mobile Service Coordinator

Metro Ford • Independence, IA

5d • Onsite

About The Position

Metro Ford is interviewing for a Mobile Service Coordinator. This role coordinates and manages all Mobile Service activities within the dealership.

Requirements

• Knowledge of Business Development
• Knowledge of Service Advisor functions
• Knowledge of dealership operations
• Customer focused
• Business acumen
• People leader
• Trustworthy
• Personable
• Good communicator
• Confident
• Decisive
• Organized
• Skilled in conflict management
• Dependable
• Adaptable
• Thorough
• Proven experience outbound sales, or automotive service sales; dealership experience is highly preferred
• Demonstrated organizational skills with the ability to manage a busy service pipeline efficiently
• Excellent phone etiquette and professional public speaking skills for engaging customer interactions
• Ability to perform cold calling and outreach activities confidently in a fast-paced environment
• High energy with a proactive attitude toward sales support, inventory management, and customer satisfaction

Responsibilities

• Manage RO Process
• Manage appointment schedule from day to day
• Make outbound calls and visits to earn new business
• RO creation
• Mobile Service Advisor
• Ensure correct parts
• RO closeout - Process payment
• Manage Parts Process
• Coordinate with Parts Department to ensure parts availability for repair
• Coordinate with Parts Department to add additional sales opportunity parts
• Ensure Mobile Service Unit is loaded with needed parts for repairs
• Ensure unused parts are accounted for and added back to inventory
• Schedule
• Take incoming Mobile Service requests
• Determine scheduled day and time, maximizing route optimization
• Route
• Utilize Route Optimization to set Mobile Service appointments
• Dispatch
• Dispatch appropriate Mobile Service Unit and Technician for requested repair - Determine if repair request is within Mobile Service scope
• Customer Communication Prior to and During Repair
• Confirm customer appointment - Communicate day of Mobile Service status
• Customer Follow-Up - Ensure customer satisfaction
• Prospect
• Partner with Fleet staff to solicit Fleet business
• Marketing
• Partner with dealership Marketing Department to promote Mobile Service

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed