Mobile Service Coordinator

QUIRK AUTOMOTIVE GROUP • Quincy, MA

6d • $60,000 - $100,000 • Onsite

About The Position

There is an opportunity to begin a career at the best dealership group in New England! Quirk's Commercial Truck Center in Quincy, MA is seeking an experienced Mobile Service Coordinator for our busy Mobile Service Department. Quirk has opportunities for inspired and motivated individuals who have the desire and passion to succeed. Compensation will be based on experience, however, we are always willing to train the right candidate!

Requirements

• Scheduling and coordinating mobile service appointments with customers
• Writing Repair Orders and explaining charges
• Performing vehicle walk around and documentation of customer concerns
• Providing a complete and accurate written cost estimate for labor and parts
• Checking the progress of repair throughout the day
• Contacting customers regarding any changes in the estimate or time impacts
• Maintaining strong customer satisfaction
• Advising customers on the care of their trucks and the value of maintaining their trucks in accordance with the manufacturer's specifications
• Following all Quirk safety policies and procedures, and immediately report any and all accidents to a manager or supervisor
• All employees must complete a pre-employment background check, physical, drug test, and motor vehicle record check (if applicable to position)

Nice To Haves

• Prior sales experience preferred but not required
• High School Diploma or College Degree preferred but not required
• Experience in managing and organizing work time and work-related activities
• Excellent interpersonal skills
• Must demonstrate a positive attitude and strong willingness to learn

Responsibilities

• Scheduling and coordinating mobile service appointments with customers
• Writing Repair Orders and explaining charges
• Performing vehicle walk around and documentation of customer concerns
• Providing a complete and accurate written cost estimate for labor and parts
• Checking the progress of repair throughout the day
• Contacting customers regarding any changes in the estimate or time impacts
• Maintaining strong customer satisfaction
• Advising customers on the care of their trucks and the value of maintaining their trucks in accordance with the manufacturer's specifications
• Following all Quirk safety policies and procedures, and immediately report any and all accidents to a manager or supervisor

Benefits

• Health, Dental/Vision, 401K, Long-Term Disability, Life Insurance and Critical Illness Insurance.
• Basic Life Insurance and AD&D policy of $20,000 at no cost to you.
• Paid sick time after 90 days
• Vacation after 1 year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree