Mobile Service Advisor - AutoNation Ford North Canton

AutoNation • North Canton, OH

1d • Onsite

About The Position

AutoNation is a leading automotive retailer in the United States, providing a wide range of products and services to customers. As a Mobile Service Advisor, you will be a key part of a nationwide team focused on customer loyalty and vehicle safety. You will utilize leading-edge technology and your communication skills to identify opportunities that ensure drivers' vehicles remain safe. This role involves working in state-of-the-art service departments, acting as the liaison between Service Technicians and customers. You will explain technician recommendations in clear terms and identify opportunities for upselling to maintain vehicle safety. AutoNation is committed to diversity, equity, and inclusion, and encourages applications from all backgrounds.

Requirements

• High school diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Demonstrated communication, consultative, interpersonal and organizational skills
• The willingness to follow up with customers
• Experience and desire to work with technology
• Valid in-state driver’s license and an acceptable, safe driving record

Nice To Haves

• Prior sales experience preferred but not required

Responsibilities

• Set, confirm and prepare for appointments with customers to ensure a great service experience.
• Meet or exceed targeted sales goals and the targeted customer satisfaction index.
• Greet customers in a friendly manner upon arrival.
• Determine vehicle needs through customer information, vehicle walk-arounds, inspections, and test drives.
• Utilize a consultative selling process to help customers plan for ongoing required vehicle maintenance.
• Create repair orders for customers, including transparent cost and time estimates.
• Communicate effectively with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on their vehicle's status, according to their preferred communication method.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively assist customers.
• Provide an exceptional customer experience to drive loyalty.

Benefits

• Competitive compensation
• 401k matching
• Health insurance
• Dental insurance
• Vision insurance
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access to deals and discounts through YouDecide
• Participation in the DRVPNK mission

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED