Service Advisor - Ford

Korum Automotive Group•Puyallup, WA

5d•$60,000 - $110,000•Onsite

About The Position

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. By working at a Ford dealership, you can be a part of a brand that honors the past and is invested in the future. Join the Ford Family, where we value service to each other and the world as much as to our customers! Pay is comprised of base pay plus variable.

Requirements

Previous experience at a Ford dealership is a plus
Ability to identify the problem quickly
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager, or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology, repair, and service procedures and specifications
Minimum of 1 year in the service department
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent

Nice To Haves

Previous experience at a Ford dealership

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance based on age, mileage, and the history of the vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow-up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers

Benefits

Competitive Pay
Flexible Working Hours
Health Insurance
PTO & Sick Leave
401(K)
Medical / Dental / Vision
Paid Time Off
Employer-paid life Insurance
Voluntary additional Life, Long-Term Disability, Critical Illness, and/or Accident Insurance
Employee Assistance Program (EAP)
Paid Holidays
401(k) Salary Deferral Plan with Employer Match
Vehicle Purchase Discount Program
Discounts on Parts and Service
Employee Events and Recognition
Company-Paid Uniforms for Specified Positions
Paid Training Based on Position
Discretionary Bonuses
Incentive Awards
Employee Referral Bonuses
Years of Service Award Bonuses