Mobile Pet Grooming Dispatcher

Aussie Pet Mobile Greater Reno•Reno, NV

7h•Hybrid

About The Position

As the Dispatcher for Aussie Pet Mobile of Greater Reno, you’ll be the central point of contact for customers and groomers, ensuring the smooth operation of daily mobile pet grooming services. This role involves selling services, scheduling appointments, optimizing routes, and communicating effectively with both clients and the grooming team. The goal is to provide a seamless, stress-free experience for pets and their owners, upholding the company's vision of premier, luxury mobile grooming.

Requirements

Must live in the Reno, Nevada or surrounding areas.
Available to meet in-person for monthly team meetings.
Outstanding phone, text, and writing skills; friendly, patient, and solution-oriented.
Strong organization and time management; you love checklists and clean calendars.
Comfortable with light sales/up-selling and setting expectations.
Tech-savvy with scheduling/CRM tools (experience with Vonigo or similar a plus).

Nice To Haves

Knowledge of pet grooming is helpful, but not required.

Responsibilities

Answer calls/texts, guide customers on services, and book appointments with a warm, professional tone.
Recommend the right service package and set clear time/price expectations.
Use the scheduling platform (Vonigo) to place jobs by zip/territory, availability, and service duration.
Build efficient daily routes to minimize drive time and maximize productivity.
Share day-of details, notes, and special requests with groomers; send updates as plans change.
Confirm appointments, Pet Release completion, and pre-arrival details; backfill cancellations quickly.
Maintain accurate customer, pet, and service history notes.
Triage delays, conflicts, and customer concerns with empathy and urgency; escalate when needed.