Dispatcher Mobile Pet Grooming
About The Position
The mobile grooming dispatcher is responsible for arranging and selling mobile grooming services to Pet Parents in the Marietta, Ga area. This includes taking calls from potential customers, booking appointments, and ensuring the appropriate services by highlighting convenience, one-on-one services, cage-free environments, and easy booking, and ensure the smooth operation of daily tasks. Involves assigning groomers to customer locations based on availability and proximity, maintaining accurate records, and resolving scheduling issues that arise. Between calls, the dispatcher will also help operate the business in line with skills and interests, potentially extending to strategy, marketing, and recruiting.
Requirements
- Exceptional communication and interpersonal skills to interact effectively with Pet Parents and groomers.
- Knowledge of dogs and love of animals strongly preferred
- Strong organizational and time-management abilities to handle schedules.
- Customer service orientation with the ability to resolve inquiries and problems promptly.
- Comfort with asking for recurring appointments and upselling services as appropriate.
Responsibilities
- Serve as the operational core of a mobile pet grooming company
- Align with vision of a premium service for pets and Pet Parents, and a strong experience employees
- Lead customer service: Handle incoming calls, collect pet information, comfortable upselling services as appropriate, schedule appointments, and address customer inquiries regarding mobile grooming services.
- Appointment Scheduling: Use modern, built-for-fit mobile grooming scheduling software to efficiently book appointments based on customer availability, groomer schedules, and geographical location.
- Communication with Groomers: Relay appointment details, special requests, and updates to groomers clearly and promptly. Input on processes, policies, and groomer morale, hiring, and performance feedback
- Data Management: Maintain accurate customer records, including pet information, contact details, and grooming history.
- Route Optimization: Plan efficient daily routes for groomers, minimizing travel time and maximizing productivity.
Benefits
- Bonus based on performance
- Competitive salary
- Free uniforms
- Opportunity for advancement
- Training & development
- Competitive pay , including automatic salary increases for every addition of a mobile van to the fleet
- Referral bonus for Groomers
- Referral bonus for Recurring Customers
- Career growth opportunities
- Paid ongoing training , and mentorship opportunities
- Employee recognition through company events, swag, and additional incentives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
