Mobile/Personal IT Device System Administrator

D2 Technical Services•Springfield, MO

4d•Onsite

About The Position

As a Systems Administrator, you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Systems Administrator joining our team to support our intelligence customer in Springfield, VA. As a Mobile/Personal IT Devices (PITD) System Administrator, you will play a vital role in providing our customer with the design, engineering, implementation, operations, sustainment, and disposal of essential user-facing and data center IT services. You’ll be at the forefront of providing multiple mobile solutions for Continuity of Operations, Crisis Support, First Response, and Technical Support, enabling real-time communications and collaboration for personnel both CONUS and OCONUS. Mobile/Personal IT Devices includes but is not limited to laptops, tablets, iPads, mobile thin clients, smartphones, flip phones, mobile hot spots, secure wireless, and RSA tokens.

Requirements

ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED
CompTIA Sec+ certification
Bachelor of Science degree (Computer Science, Information Systems, or Business preferred) or additional experience in lieu of a degree
3-5 years’ experience in related field
Active TS/SCI security clearance with willingness to consent to a polygraph for this position
Experience using Microsoft Intune
Solid understanding of Windows operating system administration, including user account management, software installation and configuration, and troubleshooting common issues
Proficient in using and supporting Microsoft Office applications (Word, Excel, PowerPoint, Outlook), including troubleshooting common problems and providing end-user assistance
Ability to quickly and effectively analyze and resolve technical issues under pressure, ensuring minimal disruption to operations
Meticulous and thorough in all tasks, ensuring accuracy and minimizing errors to maintain high-quality results
Excellent ability to translate complex technical concepts into easily understandable terms for non-technical users, fostering clear communication and user empowerment
Highly organized and efficient in managing time and prioritizing tasks to consistently meet deadlines and achieve optimal productivity
Deliver exceptional customer service through clear, concise, and empathetic communication, building strong relationships and ensuring customer satisfaction
Professional, energetic, and positive attitude
Excellent written and verbal/interpersonal communications skills

Responsibilities

Provide Tier 1/Tier 2 support of the operations and sustainment of all customer mobile/personal IT devices/accessories to include the total life cycle management and other activities as assigned
Operations & Sustainment
Asset Management & Inventory
Issuance & Return-to-inventory
Recapitalization efforts & activities
Vendor interaction & interfacing
Operations and Sustainment
Provide exceptional customer service to individuals visiting the PITED store including greeting customers, answering phones, and assessing their needs
Assist with all functions within the PITD store in compliance with policies and procedures
Demonstrate effective handling of patient situations, including upset/dissatisfied customers, and work with other teams as needed to efficiently and effectively resolve customer needs
Process hardware requests and complete administrative work for asset accountability
Configure smartphones with unclassified email and other essential mission applications
May require after-hours/weekend support or mission, program and special projects
Software and Hardware Support
Image laptops and install specialized software as requested, adhering to standard configurations
Provision RSA tokens to new customer employees and contractors, ensuring secure access to systems
Provide technical support to users, resolving hardware and software issues efficiently and effectively
Mobile Device Management (MDM)
Configure smartphones with unclassified email and other mission-essential applications, adhering to security protocols
Monitor the Mobile Device Management (MDM) system for compliance, proactively identifying and resolving issues
Manage and track the AT&T account, ensuring correct features are enables, controlling excessive charges and unauthorized connections
Asset Management and Accountability
Process hardware requests, ensuring timely fulfillment and accurate documentation
Maintain meticulous inventory control, tracking IT assets throughout their lifecycle
Perform administrative tasks related to asset accountability, ensuring compliance with customer policies
Support the lifecycle management of all customer PITD Assets, including sustainment, end-of-life (EOL) activities, and recapitalization activities
Records Management
Maintain accurate and organized records related to IT assets, user accounts, and security protocols