Mobile Maintenance Service Manager

Ryder•Philadelphia, PA

6d•$85,000 - $95,000

About The Position

The Mobile Maintenance Service Manager is responsible for overseeing operations and personnel across assigned locations. This role includes direct supervision of a Supervisor, Maintenance Services, as well as up to two office support staff. The Manager, Maintenance Services will also lead a team of 10 to 20 Technicians, either directly or through supervisory staff. The Manager, Maintenance Services must be able to accomplish results through direct involvement and limited delegation of work and responsibilities, thus ensuring business objectives and labor requirements are met. The Manager, Maintenance Services is responsible for ensuring the customer's needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business measured through leadership competencies and business metrics. This position is responsible for the management of the location(s) performance against metrics to meet and/or exceed assigned objectives. This position is also responsible for ensuring that the location is in compliance with and properly executing all key company processes, Standard Operating Procedures and Standard Repair Practices. The Manager, Maintenance Services is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Senior Manager, Maintenance Services I role.

Requirements

Ability to professionally represent Ryder and competently interact with customer management, Required
Capacity to understand labor, financial, operating, quality, safety and asset processes and related metrics, Required
Strong sense of personal accountability and a proven track record of achieving desired results, Required
Ability to communicate effectively both verbally and in writing, Required
H.S. Diploma/GED, Required
3 years or more in in a maintenance operations environment, Required
0 to 1 year in in Maintenance and Technical experience in a shop environment, Required
0 to 1 year in supervisory experience, Required
Competent in basic computer skills and in a Microsoft Office environment Intermediate, Required
Mechanical aptitude with knowledge of diesel trucking industry Intermediate, Required
Must be able to understand financial statements and basic accounting principles Intermediate, Required
Travel Yes, 1-10%

Nice To Haves

Ability to work with reporting systems to pull data for analysis and decision making is strongly, Preferred
Associate's Degree in in Business, Transportation, Distribution/Logistics or related study, Preferred
Bachelor's Degree in in Business, Transportation, Distribution/Logistics or related study, Preferred

Responsibilities

Operations Management: Responsible for the execution of work analysis, vehicle planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift meetings, and RO review and approval.
Ensure proper work is scheduled, which may include assigning work to technicians
Directly involved in Labor Planning by evaluating incoming work and allocating resources, balancing shift schedules, and level loading work load to maximize efficiency and productivity.
Responsible for optimizing labor and ensuring the optimal mix of straight time and O/T.
Responsible for optimizing shift patterns to match supply of qualified tech hours versus the availability of equipment based upon customer operating hours.
Labor Management: Provides management, training and development of all personnel assigned.
Responsible for Performance Management of all assigned personnel.
Responsible for successful development and execution of the Technical Training Plan in coordination with the Field Training Team.
Ensure plan is prioritized based upon Breakdown, Rework and Running Cost trends.
Makes recommendations for future staffing based on changes to the business environment.
Responsible for Recruiting, Hiring, On-boarding, Payroll, and Succession Planning.
Customer Management: Directly responsible for customer relationship management to include issue resolutions, customer satisfaction, and retention, as well as ensuring uptime.
Responsible for execution of customer communication protocol.
Responsible for optimizing customer uptime.
Promised objectives based upon customer requirements.
Collaborate with Sales Team to develop the service requirement section of the Customer Care Plan to ensure effective delivery of service.
Conduct customer visits and reviews as needed.
Financial Management: Responsible for implementing cost control measures related to maintenance operations budget and location P&L statement to meet short and long term financial goals.
Directly responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets.
Responsible for the optimization of net maintenance cost per unit.
Responsible for Customer Retention and Maintenance CSI through optimal execution of the Maintenance Promise.
Work with vendor sourcing group to identify potential and preferred vendors for specific facilities and vehicle maintenance services.
Responsible for ensuring accuracy of third party invoices and the quality of worked outsourced to vendors. Responsible for Payroll, Purchase Order approval and invoice reconciliation, and fuel reconciliation, all liquid inventories to include fuel, DEF and oil.
Responsible for the successful execution of the customer bill back process to include identification, review and approval of bill back opportunities.
Responsible for ensuring proper documentation and explanation/ reporting of re-billable activity.
Responsible for the successful execution of the Warranty process and maximizing warranty recovery.
Ensure data integrity in Salesforce.
Asset Management: Directs his/her subordinates in maintaining the appearance and maintenance of assigned locations, including sustaining 6S standards.
Evaluates needs and makes recommendation for tooling and equipment requirements.
Responsible for the execution of Asset Management initiatives.
Management and oversight of vehicle specifications and vehicle in-service/out-service process.
Provide input during business unit asset management review.
Ensure all vehicles have required specifications.
Responsible for successful execution of Parts Inventory management, policies and procedures.
Quality Management: Responsible for successful execution of Quality Inspections of PM & repairs, including In Process Reviews of non-PM work.
Lead breakdown root cause analysis process, implement corrective actions locally, and when necessary, communicate issues to upper management.
Maintain control/visibility over activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized.
Responsible for all Mandatory Compliance items.
Accountable for all Quality Metrics of the business.
Develop and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs.
Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements.
Responsible for ensuring a safe workplace and providing guidance for all safety efforts and initiatives.
Ensure Cleanliness and quality of repair for all maintained vehicles.
Comply with Safety, State, and EPA regulations and requirements.
Performs other duties as assigned

Benefits

Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

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