Mobile Locksmith Technician - San Jose, CA

The Hillman Group, Inc.•San Jose, CA

1d•Onsite

About The Position

Hillman is seeking a Mobile Locksmith Technician to join its Automotive Key Services team. The technician operates a fully equipped mobile service van and provides automotive key cutting, duplication, programming, and locksmith services directly at customer locations. Working alongside an Automotive Mobile Sales Representative, the technician serves as the field technical expert, diagnoses customer needs, recommends solutions, and delivers a professional, customer-first experience. The role offers independence, hands-on work with automotive technology, and opportunities to develop technical and customer service skills as the business grows. The technician maintains the van, inventory, supplies, and equipment; coordinates customer appointments and daily service activities; and represents Hillman with professionalism and integrity. The typical schedule is 9:00 AM–5:00 PM, with options to work Thursday–Monday or Friday–Tuesday. Weekend availability is required, and schedules may vary with business needs. Travel to one store location per day within a 50-mile radius is expected. Compensation is $25 per hour plus 5% commission on sales. Hillman provides a service van and a fuel card for business use. Candidates must have a high school diploma or GED, a valid driver’s license with a satisfactory driving record, and the ability to obtain and maintain a locksmith license where required. The role requires regular lifting of up to 50 pounds and safe operation of a motor vehicle. Locksmith, automotive service, key programming, vehicle electronics, and customer-facing experience are preferred. Bilingual English and Spanish skills are a plus.

Requirements

High school diploma or GED.
Valid driver’s license with a satisfactory driving record.
Ability to obtain and maintain a locksmith license where required.
Strong customer service and communication skills.
Basic computer, email, and mobile technology proficiency.
Ability to regularly lift up to 50 pounds.
Ability to safely operate a motor vehicle.
Ability to work in a mobile, field-based environment.
Availability to work weekends and varying schedules as business needs require.
Effective communication with a wide variety of customers, organization, attention to detail, professionalism, and ability to work independently while contributing to a team.

Nice To Haves

Locksmith experience.
Automotive service experience.
Experience with key cutting, programming, or vehicle electronics.
Technical troubleshooting experience.
Retail or customer-facing service experience.
Experience using aftermarket key programmers and diagnostic equipment.
Bilingual English and Spanish skills.
Experience with automotive transponder systems and vehicle key technologies, electronic and manual key-cutting equipment, OEM vehicle systems and programming platforms, mechanical troubleshooting, or mobile service applications.

Responsibilities

Provide automotive key cutting, duplication, programming, and key fob services at customer locations.
Diagnose customer needs and recommend appropriate solutions.
Partner with the Automotive Mobile Sales Representative to deliver a seamless customer experience.
Serve as the technical expert in the field while maintaining a customer-first approach.
Troubleshoot issues and provide effective solutions professionally.
Manage and maintain a fully equipped mobile locksmith van.
Maintain inventory, supplies, and equipment readiness.
Coordinate customer appointments and daily service activities.
Keep the van organized, professional, and customer-ready.
Create positive customer experiences and build trust through professionalism, technical expertise, and reliability.
Represent Hillman with integrity and exceptional service.
Share feedback and recommendations to improve operations and customer experiences.
Travel to one store location per day within a 50-mile radius.