Mobile Integrated Healthcare Navigation Responder - City

City of Oklahoma City • Oklahoma City, OK

7d • $31 - $47 • Onsite

About The Position

The Mobile Integrated Healthcare Navigation Responder is located in the Emergency Medical Services Transport Division of the Fire Department within the City of Oklahoma City. This role is responsible for providing co-response interventions for behavioral health calls, including but not limited to mental health crises and overdoses.

Requirements

• Minimum of two (2) years of community behavioral health or related experience working with individuals experiencing substance use disorders, mental health conditions, disabilities, and/or housing insecurity.
• Bachelor’s Degree in related field.
• Oklahoma Department of Mental Health and Substance Abuse Services (ODMHSA) Behavioral Health Case Manager II certification.
• Possession of a valid Driver License (Operator).
• Knowledge of technology including Microsoft suite programs.
• Skill in effective time management, scheduling, and prioritization.
• Skill in crafting and maintaining clear, concise routine reports and correspondence.
• Ability to work independently, draft reports, complete electronic medical records, and document services within legally required timeframe.
• Ability to cultivate and sustain effective working relationships with consumers, community members, Oklahoma City Fire Department personnel, Oklahoma City 911 and 988 Dispatch, healthcare professionals, and the general public.
• Ability to communicate effectively and efficiently with diverse stakeholders, including healthcare professionals, law enforcement representatives, first responder organizations, fire department personnel, and the public, in formal, informal, or educational/public relations contexts.
• Ability to maintain required certifications and/or licenses.
• Ability to maintain working knowledge of current trends and developments in the behavioral health field through ongoing participation in training, continuing education, and other educational opportunities.
• Ability to adhere to departmental policy and procedures, Oklahoma Department of Mental Health, and Substance Abuse Services (ODMHSAS) standards and criteria, federal and state confidentiality rules and regulations, and any special funding source requirements.
• Ability to assume responsibility for work performed and accountability for decisions made.
• Ability to adhere to all laws, professional standards, and ethical codes.

Responsibilities

• Manages incoming calls to the Crisis Call Diversion Center, 988 Dispatch and other referral sources and determines deployment of the Crisis Response Team, or other alternative response teams.
• Collects comprehensive information about a consumer's situation through interviews and other relevant sources, utilizing verbal de-escalation as needed to ensure effective engagement.
• Conducts thorough trauma-informed assessments to determine behavioral health service needs and the level of treatment required.
• Creates crisis stabilization and safety plans to facilitate an individual's safe integration within the community.
• Offers individual short-term case management services including linkage, advocacy, and referral to foster ongoing stabilization resources.
• Actively participates in continued care, with a commitment to ensuring social and/or familial support when appropriate and available.
• Educates family members on mental health symptoms, treatment, and community resources.
• Ensures timely processing of patient confidential health documentation as required by law.
• Performs other duties as assigned.

Benefits

• Competitive pay
• An average of $22,000 annually contributed toward benefits and retirement
• A comprehensive package designed to support health and wellness, financial security, work-life balance, and personal and professional growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level