Mobile Health Driver/Patient Access Representative

Texas Health•Dallas, TX

1d•Onsite

About The Position

Bring your passion to Texas Health so we are Better + Together. This is a grant funded position and subject to the award and continuation of the contract. The department facilitates access to health services for underserved community members. This role is connected to system changes to address social determinants of health and empowers the individual to be a servant leader in Community Health.

Requirements

High School Diploma or equivalent (required)
Driver’s License required upon hire
CDL – Commercial Driver’s License (required within 90 days)
DOTMD - DOT CDL Medical Certificate (required within 90 days)
BCLS – Basic Cardiac Life Support prior to providing independent patient care and maintained quarterly (required)

Nice To Haves

1 Year Admissions/registrar, customer service, or medical/clinical office experience
Bilingual in Spanish

Responsibilities

Operate THR commercial vehicles in accordance with safety policy and procedures.
Execute the timely delivery of mobile units to designated sites.
Operate the mobile health unit on schedule and on the designated routes, complying with all traffic regulations to ensure that passengers have a safe and smooth ride. Determines and follows safe and efficient routes.
Using a written checklist, conduct pre- and post-trip inspections of the mobile health unit's.
Keep the inside of the mobile health unit clean; removing trash after each trip and regulates heating/cooling and lighting for patient and passenger comfort.
Assist with the loading and unloading of equipment and supplies daily before and after mobile health unit clinics.
Responsible for following Texas Health Resource's Fleet Standard Operating Procedures.
Maintain current Commercial Driver's license, DOT Medical Certification, and other relevant certifications.
Welcome patients and visitors both in person and over the phone using AIDET principles (Acknowledge, Introduce, Explain, Duration, Thank You).
Cultivate a welcoming and professional atmosphere throughout the registration process.
Emphasize the importance of satisfying patient/customer needs through friendly and attentive interactions, proactively maintaining communication for a secure and pleasant experience.
Accurately identify patients and register Mobile Health visits, while upholding regulatory and functional knowledge necessary for patient registration in the Electronic Health Record (EHR) system.
Collect and complete precise patient information, encompassing personal details, medical history, and insurance data.
Explain and obtain consent for all registration forms.
Verify patient insurance coverage and eligibility, ensuring the acquisition of necessary documentation.
Enter patient data meticulously into the Electronic Health Record (EHR) system, preserving data integrity and confidentiality.
Collaborate closely with healthcare professionals and support staff to ensure seamless transitions between registration and other medical services.
Adhere strictly to privacy regulations and maintain the utmost confidentiality when handling sensitive patient information.
Be responsible for adhering to Department Standard Operating Procedures.