Mobile Expert, Bilingual

T-Mobile • Las Vegas, NV

1d

About The Position

Mobile Experts are part of a T-Mobile Retail Team of Experts and serve as brand ambassadors who create energy and excitement around T-Mobile products and services. They build meaningful customer connections, uncover customer needs, and educate, demonstrate, and recommend device and service solutions. The role works in a fast-paced retail environment where technology, customer needs, and the retail experience continually evolve. Mobile Experts meet performance targets for sales, customer experience, and quality of sale.

The position serves and sells to customers, provides a high-quality customer experience, and builds loyalty. It uses digital tools in customer interactions and onboarding, completes training on the in-store experience and new skills and processes, and uses time between customers to learn about wireless and technology innovations. Mobile Experts also partner with T-Mobile employees across business and customer service channels.

The role requires a high school diploma or GED, a minimum age of 18, and legal authorization to work in the United States. T-Mobile Mobile Associate experience and customer service and/or sales experience in a retail environment are preferred. Travel is not required. This position is not DOT-regulated and is not safety-sensitive.

Hourly base pay is $19.50, with an annualized incentive target of $18,000. Actual incentive earnings vary based on performance and full-time status. T-Mobile guarantees earnings of $20 per hour inclusive of base pay and incentives. Employees are eligible for an annual stock grant. The posting describes a broad benefits package, with access subject to eligibility.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Change agility.
• Communication skills.
• Customer service skills.
• Ability to engage people.
• Sales skills.
• Teamwork orientation.

Nice To Haves

• Less than 2 years and 30 days of T-Mobile Mobile Associate experience (preferred, as stated in the posting).
• Less than 2 years and 6 months of customer service and/or sales experience in a retail environment (preferred, as stated in the posting).

Responsibilities

• Serve and sell to customers while providing a best-in-class customer experience and building loyalty.
• Consistently use digital tools in customer interactions and onboarding.
• Complete training on the T-Mobile in-store experience, new skills and processes, and systems and reference resources.
• Use time between customers to seek information and learn about wireless and technology innovations.
• Partner with T-Mobile employees across business and customer service channels.
• Meet performance targets, including sales, customer experience, and quality-of-sale metrics.
• Educate customers, demonstrate products, and recommend device and service solutions.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED