Mobile Engineering Operations Manager

JLL•New York, NY

5d•Onsite

About The Position

The Mobile Engineering Operations Manager drives operational excellence across a complex retail and facilities portfolio by leading maintenance operations, vendor management, and cross-functional collaboration. In this high-impact role, you'll partner directly with site leadership to optimize engineering performance, ensure equipment reliability, and deliver consistent service excellence. You'll build strategic client relationships, anticipate operational needs, and implement solutions that enhance both facility performance and workplace experience.

Requirements

3+ years in facilities management, property management, operations, or related field
Demonstrated experience with field service operations and deployment logistics
Proven ability to manage multiple concurrent workstreams with competing priorities
Experience driving process standardization and technology adoption across teams
Track record of successful cross-functional collaboration and stakeholder management
Advanced proficiency in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)
Experience with collaborative platforms (SharePoint, Teams)
Comfort learning and adapting to new technology platforms and tools
Excellent written and verbal communication skills with ability to tailor messaging to different audiences
Confidence interacting with client stakeholders at various organizational levels
Experience facilitating meetings, presenting findings, and influencing outcomes
Strong relationship-building skills and customer service orientation

Nice To Haves

Knowledge of local occupational health and safety requirements
Experience in retail or commercial real estate environments
Familiarity with union labor considerations in multi-state operations
Experience with critical facilities and vendor management for specialized technical services
Understanding of building systems (HVAC, fire protection, mechanical & electrical systems)
Genuine interest in facilities management and operational excellence

Responsibilities

Schedule and coordinate repairs, maintenance, and work requests across the portfolio, ensuring timely completion and KPI compliance
Maintain asset validation processes using Excel, Power Query, and Power Pivot to ensure data accuracy
Document data flows, transformation logic, and validation rules to maintain system integrity
Administer retail contact databases and coordinate monthly updates with stakeholder groups
Support operational planning through GIS portfolio mapping and geographic analysis
Identify service improvement opportunities and recommend site inspection priorities
Provide clear direction to vendors, facilities staff, and service providers to ensure seamless work execution with minimal disruption
Support vendor procurement processes and ensure compliance with asset management protocols
Manage vendor onboarding in coordination with IFM Facility Coordinators
Oversee Master Lock Lockbox Program including programming, distribution, security governance, and battery monitoring
Utilize Maptive and Excel modeling to optimize route assignments and resource allocation
Plan multi-state deployments considering union labor requirements and local regulations
Collaborate with regional managers on coverage models and adjust strategies based on operational needs
Manage escalations and provide solutions to deployment challenges
Drive adoption of new systems and standardized processes across field operations
Develop training materials and build champion networks to support change initiatives
Monitor adoption metrics and proactively address resistance or implementation barriers
Deploy client-requested projects ensuring alignment with operational standards and contract requirements
Maintain and enhance emergency response plans including evacuation procedures and after-hours protocols
Serve as site point of contact for facility-related matters and coordinate event logistics
Uphold safety and security support protocols across all operations
Build and maintain relationships with key stakeholders across operations, IT, and client teams
Participate in recurring forums and contribute to strategic decision-making processes
Serve as operational point of contact for GMR and Retail Violations programs
Ensure seamless communication on active initiatives and escalations
Ensure compliance with all client contract requirements and consistently meet or exceed KPIs
Deliver exceptional service quality as measured by client feedback and satisfaction metrics
Coordinate site operations in accordance with agreed policies, procedures, and contract scope