Mobile Dining Attendant -PT- Chelsea Hotel - Toronto

Langham Hospitality Group

8h • Onsite

About The Position

Langham Hospitality Group (LHG), a wholly-owned subsidiary of Great Eagle Holdings, comprises a family of distinctive brands with over 40 hotels and residences globally. The Chelsea Hotel, Toronto, Canada's largest hotel with 1,590 guest rooms, is a full-service urban resort centrally located near the city's best shopping, theatres, nightlife, and attractions. It offers diverse dining options, separate adult and family recreation areas and pools, including downtown Toronto's only indoor waterslide, and family-oriented services like the Family Fun Zone, Kid Centre, and Club 33 Teen Lounge. The Chelsea Hotel has been honored with the Accessible Tourism Award and the Humanitarian Award. The Mobile Dining Server delivers a seamless, restaurant-quality dining experience throughout the Chelsea Hotel, blending traditional In-Room Dining service with modern mobile ordering. This role involves accurately taking guest orders, coordinating and packing them with precision, and delivering them directly to guestrooms and hotel spaces. Additionally, the position supports the overall guest experience by delivering in-room amenities and conducting regular floor checks to ensure corridors remain clear, presentable, and aligned with hotel standards. This role extends Elm Tavern’s dining experience beyond the restaurant, ensuring ease, quality, professionalism, and hospitality in every interaction.

Requirements

• Previous experience in a similar size establishment.
• Previous Guest Service experience.
• Good knowledge of wines, beers, and cocktails.
• Must possess Smart Serve.
• Efficient and quick to learn.
• Pleasant attitude, outgoing personality.
• Good organizational and multitasking skills.
• Excellent communication skills in the English language (Written and Verbal).

Responsibilities

• Deliver a seamless, modern dining experience that feels effortless for our guests.
• Accurately take guest orders via phone or digital platforms with warmth and professionalism
• Provide knowledgeable menu guidance, thoughtful upselling, and beverage recommendations when appropriate
• Carefully package and deliver orders promptly, ensuring presentation is polished and visually compelling
• Create a frictionless experience that blends traditional hospitality with modern convenience
• Handle guest concerns and special requests with efficiency, discretion, and courtesy
• Maintain excellence in quality, presentation and operational flow.
• Coordinate with kitchen and bar to ensure order accuracy and timing
• Pack and prepare orders carefully to maintain temperature, presentation and completeness
• Ensure all condiments, cutlery, beverages and accompaniments are included
• Conduct final quality checks before delivery
• Uphold food safety, sanitation and Smart Serve regulations
• Foster strong communication and teamwork across departments.
• Work collaboratively with culinary, bar, and front desk teams
• Communicate order timing, special requests and VIP details clearly
• Support peak service periods with efficiency and a team-first mindset
• Maintain professionalism and respect in all interactions
• Represent the Chelsea Hotel and Elm Tavern with pride.
• Act as an ambassador of our revitalized dining experience
• Maintain knowledge of hotel amenities, promotions and services
• Contribute to a culture of accountability, innovation and elevated service
• Support the hotel’s commitment to sustainability and operational excellence

Benefits

• Committed to providing a fair and equitable work environment
• Encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities
• Will accommodate the needs of applicants with disabilities throughout all stages of the selection process

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees