Doorperson- Chelsea Hotel - Toronto

Langham Hospitality Group

4h•Onsite

About The Position

Langham Hospitality Group (LHG), a wholly-owned subsidiary of Great Eagle Holdings, is a family of distinctive brands including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences globally, LHG's approach to hospitality focuses on open and genuine interactions with guests, colleagues, and the world. They foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision of building great memories together. The Chelsea Hotel, Toronto, is Canada's largest hotel with 1,590 guest rooms, centrally located near shopping, theatres, nightlife, and attractions. It is a full-service urban resort offering various dining options, separate adult and family recreation areas and pools, including downtown Toronto's only indoor waterslide, the "Corkscrew." As a premier family destination, it provides services like the Family Fun Zone, Kid Centre, and Club 33 Teen Lounge. The Chelsea Hotel, Toronto, is an independent property within the Langham Hospitality Group's international portfolio and has been honored with the Accessible Tourism Award and the Humanitarian Award.

Requirements

Previous Guest Service experience.
Possession of a full driver’s license (graduated licenses not accepted).
Be able to work effectively on a team.
Strong work ethic.
Good command of the English language.
Able to stand for long periods of time (indoor and outdoor).
Able to lift and bend.

Responsibilities

Be present and visible at the main doors of the hotel including Elm Street and Gerrard Street entrances.
Answer any guest questions or direct them to someone that can assist them. Ensure complete guest satisfaction.
Welcome all guests to the hotel and offer assistance before they have to ask.
Service given should meet and/or exceed the guest service standards of the Chelsea Hotel.
Using guest’s name as often as possible.
Efficiently complete a variety of tasks involving the movement of baggage in and out of the hotel as well as offering and arranging transportation services (taxis, livery cabs, buses, etc…)
Ensure that the Hotel entrances are clean and tidy by notifying and following up with Maintenance and Housekeeping regarding any and all deficiencies.
Maintain order and direction at Hotel entrances, ensuring easy access for all vehicles, minimizing congestion and traffic.
Open communication with Managers and Security to report challenges or issues.
Adhere to and comply with all safety regulations when handling hazardous materials according to MSDS.
Be fully aware of Fire and Emergency Procedures and your role therein.
Follow Chelsea grooming policy. Name Tag must be visible at all times.
Perform other tasks as assigned by Management.
Safe and effective use of equipment.