Hotel Security Investigator- Chelsea Hotel - Toronto

Langham Hospitality Group•Canada,

1d•Onsite

About The Position

Langham Hospitality Group (LHG) is a wholly-owned subsidiary of Great Eagle Holdings, comprising distinctive brands like The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop, and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint across Asia, Europe, North America, Australasia, and the Middle East. The Chelsea Hotel, Toronto, is Canada's largest hotel with 1,590 guest rooms and is centrally located near Toronto's shopping districts, theatres, nightlife, and attractions. It operates as a full-service urban resort with diverse room types, dining options, and separate adult and family recreation areas, including pools and the "Corkscrew" indoor waterslide. It is a premier family destination with a Family Fun Zone, Kid Centre, and Club 33 Teen Lounge. The Chelsea Hotel, Toronto, is an independent property within LHG's international portfolio and has received the Accessible Tourism Award from the Travel Industry Association of Ontario and the Humanitarian Award from the Hotel Association of Canada. The Hotel Security Investigator's role is to protect the life and property of guests, employees, and patrons.

Requirements

experience working in a security related profession is preferred
ability to write reports and describe situations accurately and effectively
possess good memory skills
post secondary education in a related field is preferred
Must hold a valid Ontario Private Investigators License.
effective customer service skills
ability to maintain composure in stressful situations
effective communication skills
ability to think quickly and react appropriately in urgent situations
team work
demonstrated ability to handle and resolve conflicts in an effective manner
must be fluent in English (reading, writing,)
effective listening skills
able to stand for prolonged periods of time
able to ascend and descend stairs
able to walk distances
overall good physical condition
able to bend, squat, kneel
able to work all shifts (days, evenings & nights)

Nice To Haves

second language an asset

Responsibilities

Works on projects as selected personally or as assigned by management.
Maintains the security office in a clean and organized fashion.
Assists in training new hotel security investigators and makes recommendations for training improvements to his/her supervisors.
Communications with other employees to establish a secure working environment.
Maintains close liaison with local Police, Fire department and Ambulance to assist guests/ employees and management with any requirements.
Attends security meetings and identified courses for personal development.
Assists with locker inspections and fumigation when requested.
Ensures all incident reports are completed at the end of shift.
Conducts a full building inspection on a daily basis. Follow up on this report to be done once per week as well.
Is on call to cover emergencies in the hotel as required by management.
Performs other tasks as assigned by management.
Maintains active files on trespassers and undesirables.
Maintains accurate security logs.
Attends internal meetings to address possible concerns in regards to special conferences as assigned.
Maintains the security files up date.
Maintains a good working relationship with his/her co workers and ensures all information related to the hotel is handed over the next shift.
Works in conjunction with the Manager, Guest Services in regards to employee/guest loss, theft and illness, accident and damage occurrences.
Ensures all guest correspondence is handled within 15 days on the original concern.
Maintains active files on these follow ups.
Inspects the hotel areas for safety violations during the shift or on special assignments.
Follow up on discrepancies.
Attends court and other legal proceedings related to the hotel when so required and keeps files on results of these appearances.
Maintains control of all forms needed in the security department and informs the security supervisor of any discrepancies.
Monitors and reviews security cameras.
Complies with Hotel and Company policies and Procedures as well as Health and Safety policies.
Ensures the safety and security of all guests and employees.