Mobile Device Technician (Clearance Required)

Connsci • Washington, DC

3d

About The Position

Connsci is seeking an IT Mobile Device Specialist/Mobile Device Technician to support a federal agency in Washington, DC. This role provides Tier I–II support for mobile devices, including smartphones and tablets, ensuring secure configuration, compliance with mobility policies, and reliable connectivity for agency personnel. In this role you can expect to: Provide technical support for agency issued mobile devices including smartphones and tablets. Provision, configure, and deploy mobile devices in accordance with agency configuration baselines and security policies. Assist users with device setup including email, calendar, contacts, secure applications, and remote connectivity. Troubleshoot mobile device issues such as connectivity failures, email synchronization problems, application errors, and device performance issues. Support secure remote access solutions including VPN connectivity and multi-factor authentication (MFA). Manage mobile devices using enterprise Mobile Device Management (MDM) platforms such as VMware Workspace ONE. Monitor mobile devices for compliance with security policies including encryption, operating system updates, and application management. Respond to mobile threat alerts and coordinate with cybersecurity teams to remediate security incidents. Perform remote device actions including lock, wipe, reset, and policy enforcement when devices are lost, stolen, or compromised. Maintain accurate mobile device inventory records and support device lifecycle management including provisioning, replacement, and decommissioning. Manage service requests and incidents through the enterprise IT Service Management system (e.g., ServiceNow). Document troubleshooting steps, remediation actions, and resolutions within the ITSM platform. Provide guidance and training to users on approved mobile applications and security practices.

Requirements

• High school diploma or equivalent required
• At least 2 years of experience supporting IT service desk operations or mobile device administration in an enterprise or federal environment.
• At least 1 year of experience with enterprise Mobile Device Management platforms such as VMware Workspace ONE, Microsoft Intune, or MobileIron.
• At least 1 year of experience supporting iOS and Android operating systems.
• At least 1 year of experience troubleshooting mobile connectivity, device configuration, and enterprise mobility applications.
• CompTIA Security+, CompTIA A+, or equivalent certification.
• Current Top Secret, DOE Q, or Public Trust High Risk Tier 4 clearance

Nice To Haves

• Bachelor's degree
• Experience supporting federal government mobility environments.
• Familiarity with mobile security monitoring tools such as Lookout Mobile Security or other Mobile Threat Defense platforms.
• Experience supporting mobile security compliance and device lifecycle management.
• Ability to communicate technical guidance clearly to non-technical users.

Responsibilities

• Provide technical support for agency issued mobile devices including smartphones and tablets.
• Provision, configure, and deploy mobile devices in accordance with agency configuration baselines and security policies.
• Assist users with device setup including email, calendar, contacts, secure applications, and remote connectivity.
• Troubleshoot mobile device issues such as connectivity failures, email synchronization problems, application errors, and device performance issues.
• Support secure remote access solutions including VPN connectivity and multi-factor authentication (MFA).
• Manage mobile devices using enterprise Mobile Device Management (MDM) platforms such as VMware Workspace ONE.
• Monitor mobile devices for compliance with security policies including encryption, operating system updates, and application management.
• Respond to mobile threat alerts and coordinate with cybersecurity teams to remediate security incidents.
• Perform remote device actions including lock, wipe, reset, and policy enforcement when devices are lost, stolen, or compromised.
• Maintain accurate mobile device inventory records and support device lifecycle management including provisioning, replacement, and decommissioning.
• Manage service requests and incidents through the enterprise IT Service Management system (e.g., ServiceNow).
• Document troubleshooting steps, remediation actions, and resolutions within the ITSM platform.
• Provide guidance and training to users on approved mobile applications and security practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED