Mobile Device Engineer

Leidos•Washington, DC

15h•$59,150 - $106,925•Onsite

About The Position

The Mobile Device Engineer supports SEC ISS contract operations by delivering secure, reliable mobile device services to SEC end users. This role provides end-to-end deployment, provisioning, and configuration of smartphones, tablets, hotspots, and other wireless devices in accordance with SEC mobile policy and federal security requirements. The engineer helps sustain mission operations through effective device management, incident response, and integration with enterprise support workflows. The position also maintains operational readiness through inventory accountability, policy compliance, and timely troubleshooting and restoration of service.

Requirements

Must have US Citizenship
Ability to obtain and maintain SEC Public Trust (or higher if required).
Bachelors in a relevant field (e.g., Information Technology, Computer Science, Engineering). Additional years of experience may be substituted in lieu of degree.
Minimum 3 years of experience deploying mobile devices, including configuration and troubleshooting in an enterprise environment.
Experience providing end-user support for mobile and wireless devices in a structured enterprise environment.
Experience performing inventory control and lifecycle tracking for mobile assets.
Experience performing troubleshooting and incident resolution for mobile device issues.
End-to-end mobile device deployment and provisioning
Initial mobile device configuration in accordance with current mobile device policy
Mobile device inventory control and inventory level maintenance
Support for wireless devices and related mobile services
Troubleshooting and incident resolution for mobile device issues

Nice To Haves

Experience supporting SEC or other federal civilian agency IT service environments.
Hands-on experience administering Microsoft Intune for mobile endpoint management.
Hands-on experience supporting Apple iPhone/iPad mobile deployments in enterprise settings.
Familiarity with federal endpoint security expectations, including zero trust-aligned device compliance practices.
ITIL-aligned service management experience, including incident, request, and problem workflows.
Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
Jamf Certified Technician
ITIL 4 Foundation

Responsibilities

Provide end-to-end deployment support of mobile devices to SEC end users, including fulfillment of SEC-approved requests.
Provision smartphones, tablets, hotspots, and related wireless services in alignment with contract and SEC direction.
Prepare and stage mobile devices for user assignment, ensuring baseline configuration and operational readiness.
Coordinate device setup and handoff activities to support timely onboarding and replacement cycles.
Perform initial device configuration and enrollment to conform with current SEC mobile device policy.
Apply approved configuration baselines, updates, and policy changes to maintain secure and compliant mobile endpoints.
Validate device compliance with SEC and federal endpoint security requirements, escalating noncompliance as required.
Maintain accurate configuration records to support continuity of operations and audit readiness.
Troubleshoot and resolve mobile device incidents, including hardware, software, connectivity, and access issues.
Document actions, updates, and outcomes in the enterprise ticketing workflow to ensure traceability and continuity.
Prioritize and escalate unresolved incidents in accordance with SEC support processes and service expectations.
Deliver responsive customer support and clear user communications to minimize disruption to SEC workforce productivity.
Perform inventory control for mobile devices and maintain inventory levels as specified by program requirements.
Track device lifecycle activities including receipt, assignment, transfer, replacement, and decommissioning.
Support other wireless devices and related services as required by SEC operational needs.
Assist with reporting and reconciliation of mobile assets, usage, and service status to support accountability and planning.