Mobile Device Specialist – FT Meade

Empower AI • Fort Meade, MD

13d • Onsite

About The Position

Empower AI is seeking a Mobile Device Specialist to manage the full lifecycle of mobile communication devices for a Department of War agency supported by an enterprise IT Customer Support Services program. The specialist administers the Government’s Mobile Device Management (MDM) solution and supports NIPR smartphones, DoW Mobility Classified Capability-Secret (DMCC-S) devices, and satellite devices. The role enforces DISA STIG-based mobile security policies, manages carrier vendor accounts, and reconciles monthly billing against active inventory. It combines end-user support, systems administration, cybersecurity compliance, and asset accountability, while providing data used for mobile budgeting and forecasting.

This is a salaried, FLSA-exempt position requiring independent analysis, discretion, and judgment on matters significant to the program and its customers. It is an onsite role in Fort Meade, Maryland, with up to 10% travel.

Requirements

• Bachelor’s degree and at least 3 years of related experience; an additional 4 years of related experience may be substituted for the degree.
• U.S. citizenship.
• Active Top Secret clearance, favorably adjudicated T5/T5R, required to start; the position is a Privileged User role.
• Willingness and ability to obtain TS/SCI eligibility after starting if required by mission needs.
• Must be within investigation scope and/or currently enrolled in Continuous Evaluation or Continuous Vetting.
• Current DoD 8570/8140 IAT Level II baseline certification, such as CompTIA Security+ CE, CySA+, GSEC, SSCP, or CCNA-Security, and ability to maintain it.
• Ability to work independently, analyze problems, determine an appropriate course of action, and exercise discretion and independent judgment with limited day-to-day supervision.
• At least 3 years of experience administering enterprise mobile devices and an MDM platform, such as Microsoft Intune, MobileIron/Ivanti, VMware Workspace ONE, BlackBerry UEM, or a DoD-approved MDM.
• Experience supporting iOS and Android devices in an enterprise environment, including enrollment, configuration profiles, application management, and troubleshooting.
• Experience managing carrier accounts, such as Verizon, AT&T, or T-Mobile, and reconciling wireless billing against inventory.
• Strong understanding of mobile security controls, certificate-based authentication, and DoD mobile security requirements.
• Experience maintaining asset inventories and producing accurate reports for management and finance.
• Strong customer service, organization, and communication skills.
• Ability to sit and stand for long periods; ambulate throughout an office and between buildings; stoop, kneel, crouch, or crawl as required; repeatedly lift and carry up to 35 pounds; and travel by land or air transportation.

Nice To Haves

• CompTIA Security+ CE, Microsoft Certified: Endpoint Administrator Associate, or an MDM platform certification.
• Experience with DoW Mobility Classified Capability (DMCC-S), DMUC/Purebred derived credentials, and satellite communication devices.
• Experience working across multiple security enclaves, including NIPRNet, SIPRNet, and JWICS, and with classified system handling procedures.
• Experience supporting Department of War, DoD, or Intelligence Community mobility programs.
• Familiarity with DISA STIGs for mobile OS and MDM, ACAS, and eMASS/POA&M processes.
• Experience using ServiceNow or a comparable enterprise ITSM platform, including incident, request, knowledge, CMDB, Service Catalog, or Virtual Agent functions.
• Familiarity with wireless expense management tools and Power BI reporting.

Responsibilities

• Administer the enterprise MDM platform, including device enrollment, configuration profiles, application deployment, compliance policies, remote lock and wipe, and reporting in accordance with DISA STIGs and agency mobile security policy.
• Manage the end-to-end lifecycle of mobile communication devices, including procurement support, provisioning, user onboarding and training, refresh, and secure sanitization and disposition.
• Provide Tier II support for escalated mobile device incidents and requests involving activation, connectivity, email and application access, certificate and CAC/derived-credential issues, and hardware failures; follow the Customer-Confirmed Ticket Closure process.
• Manage mobile service provider accounts by processing approved activations, suspensions, plan changes, and international or roaming requests, and serve as the technical liaison for carrier escalations.
• Reconcile monthly carrier bills against active device inventory, identify and report anomalous usage, zero-use lines, and billing discrepancies, and deliver the Monthly Mobile Services and Billing Reconciliation Report.
• Maintain the authoritative mobile device inventory with 100% accountability, including asset tagging, custodian assignment, IMEI and serial tracking, and periodic physical inventories; provide data for budget updates and forecasting.
• Maintain mobile devices and the MDM platform in STIG-compliant condition, apply OS and firmware updates within policy timeframes, support vulnerability remediation and RMF evidence collection, and document configuration standards.
• Develop and maintain mobile device knowledge articles, user guides, and standard operating procedures; support Tier I enablement; and provide mobile inventory and compliance data to the Customer Support Metrics Dashboard.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level