Mobile Device Management (MDM) Engineer

Leidos

5d•$57,850 - $104,575•Remote

About The Position

Leidos is hiring a Junior Mobile Device Management Engineer for its NASA IT portfolio in the Digital sector. The role supports the NASA End-User Services and Technologies (NEST) mission to transform, integrate, simplify, modernize, and safeguard NASA IT systems and data while enhancing the end-user experience. The position is primarily remote/telework. Candidates must live within 50 miles of a NASA facility or a reasonable commuting distance and be able to provide onsite support when required by program needs. The engineer manages, deploys, and supports mobile device management tools and applications, primarily using Microsoft Intune and related Apple, Google, and Samsung services. The role also supports core and built-in application functionality across iOS, iPadOS, Android, and Windows Holographic devices. The engineer creates documentation and test plans, resolves incidents and service requests within established service levels, supports projects and service enhancements, works with vendors, and provides process training. Evening, weekend, or nighttime work may be required for maintenance or issue resolution outside standard working hours. U.S. citizenship is required, and the candidate must be able to obtain and maintain a Public Trust. The stated pay range is $57,850 to $104,575; compensation is not guaranteed and may depend on factors including responsibilities, education, experience, skills, and internal equity.

Requirements

Bachelor’s degree and 1–2 years of experience in a computer or mobile device support role.
1–2 years of experience supporting and deploying mobile devices in an enterprise environment.
1–2 years of experience enrolling mobile devices in a mobile device management solution.
Ability to work efficiently and effectively in a telework environment while maintaining communication with peers, leadership, customers, vendors, and project stakeholders.
Reliable internet connection for telework.
Strong written and verbal communication skills, including the ability to present technical subjects effectively to audiences with varying levels of technical expertise.
Suitable workspace conducive to focused complex work and participation in online video meetings.
Ability to work evenings, weekends, and nights as needed for maintenance or issue resolution outside standard working hours.
U.S. citizenship.
Ability to obtain and maintain a Public Trust.

Nice To Haves

Current certification in a relevant field or technology.
2 or more years of experience administering Microsoft Intune for mobile device management.
Experience administering Microsoft Intune for PC management.
Understanding of mobile device enrollment methods, including automated device enrollment, device enrollment, user enrollment, corporate-owned work profile, work profile, and corporate-owned dedicated.

Responsibilities

Use Microsoft Intune to create, maintain, and deploy configuration profiles, compliance policies, app protection policies, app configuration policies, and role-based access controls.
Manage users, apps, devices, resellers, and MDM servers in Apple Business Manager.
Manage apps within Managed Google Play.
Monitor and maintain healthy connections between Intune and Apple Business Manager, Managed Google Play, and Samsung Knox Mobile Enrollment.
Create user-facing documentation and knowledge articles for mobile device support topics.
Create technician-facing documentation and knowledge articles for mobile device support topics.
Develop and execute test plans for changes to the mobile device management environment and operations.
Participate in project teams implementing new services and service enhancements on the NEST innovation roadmap.
Resolve incidents and fulfill requests in accordance with program processes and SLA requirements for incident handling, request fulfillment, and service availability.
Prepare process documentation and provide process training to NEST technicians and other relevant audiences.
Work with vendors to resolve technical issues, monitor product roadmaps, and implement product changes.
Support core and built-in app functionality for iOS, iPadOS, Android, and Windows Holographic operating systems.