Mobile Device Engineer

APN Consulting, Inc. • New york, NY

4d • Hybrid

About The Position

APN Consulting, Inc. is seeking a Mobile Device Engineer to support and maintain smartphone- and tablet-based solutions for a customer. The position is based in New York, with a work arrangement of 80% remote and 20% in the downtown NYC office, and a stated duration of six months.

The engineer will manage and troubleshoot mobile devices using Microsoft Intune and Workspace ONE UEM (AirWatch), support Apple device provisioning and maintenance, coordinate with support teams and logistics vendors, document configurations and procedures, and test iOS beta and general releases. The role involves working in a highly secure environment and requires strong written communication and the ability to work in an interrupt-driven environment. The company describes its workplace as committed to diversity, inclusion, equity, and belonging.

Requirements

• Experience with mobile device management systems and iPhone management; Intune and Workspace ONE/AirWatch are preferred, though other systems are acceptable.
• Deep knowledge of Apple's ecosystem, including iOS and Macs, and iOS troubleshooting and maintenance, including the Device Enrollment Program (DEP), also known as Apple Business Manager.
• Experience creating custom iOS/Mac mobile configuration payloads.
• Experience remotely troubleshooting Wi-Fi and cellular connectivity issues.
• Experience working in a secure environment and navigating firewalls and VPNs.
• Knowledge of how device and software certificates are used and applied.
• At least five years of experience in a technical support role, such as technical support engineer, desktop support engineer, or IT help desk technician.
• Good communication skills; documentation skills are a plus.
• Ability to diagnose and troubleshoot technical issues in an enterprise environment.
• Knowledge of computer architectures, mobile devices, and peripheral products.
• Ability to work collaboratively and independently to manage, prioritize, track, and follow through on multiple tasks in parallel to meet challenging deadlines.

Nice To Haves

• iOS development experience.
• Android device experience.
• Experience with Windows systems and/or SCCM.
• Experience provisioning iOS devices at scale and using automation tools such as Apple Configurator, Apple Provisioning Utility (APU), iOS/Mac Shortcuts, and Automator Workflows for iOS.
• Understanding of iOS Enterprise Developer Account Management.
• Documentation skills.

Responsibilities

• Use Microsoft Intune and Workspace ONE to manage end-user devices by defining and assigning device policies, importing and assigning software packages, and producing device reports.
• Provide second- and third-level troubleshooting for device provisioning, software and policy deployment, and user issues.
• Coordinate with and advise level-one support groups.
• Coordinate installations and field service calls with a logistics vendor.
• Create documentation for configurations and support procedures.
• Test iOS beta and general releases.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed