Mobile Crisis Response Specialist - Mobile Crisis Deflection Team

Seven Counties Services•Louisville, KY

1d•Onsite

About The Position

This position involves providing mobile crisis intervention to adults in Louisville Metro. The role requires assessing situations, engaging individuals, de-escalating crises, and developing crisis plans using the individual's strengths and community resources. The specialist will facilitate follow-up interventions, determine appropriate levels of care, and arrange referrals. Collaboration with law enforcement, families, other county departments, schools, acute care providers, and community resources is essential for coordinating crisis resolution. The role also involves communicating pertinent information while preserving the dignity and privacy of individuals, completing thorough documentation, and performing other duties as assigned, including emergency coverage needs. A culture of openness and collaboration is fostered to ensure quality crisis assistance and accurate documentation. The approach to each interaction should be person-centered and trauma-informed.

Requirements

High school diploma or GED required.
Minimum of one year experience in human services with a Master’s degree, OR Minimum of two years’ experience in human services with a Bachelor’s degree in Sociology, Social Work, Psychology, Special Education, Human Services, or related field of study, OR Minimum of five years’ experience in the human services field without a degree.
Good communication and interpersonal skills.
Knowledge of available community resources.
Ability to make sound decisions and judgments in stressful or unusual situations.
Good supervisory skills and the ability to work in a team environment.
Valid driver's license required.

Nice To Haves

Bachelor’s or Master’s degree preferred.

Responsibilities

Provide mobile crisis intervention to adults in Louisville Metro.
Assess the situation, engage and develop rapport, and de-escalate.
De-escalate person in crisis and determine what you can do to help them today.
Develop a crisis plan utilizing the strengths of the individual and available community resources to resolve the immediate crisis.
Facilitate follow-up interventions with the individual.
Determine appropriate level of care during the crisis and arrange referrals.
Work collaboratively with law enforcement, families, other county departments, schools, acute care services providers, and other community resources to coordinate appropriate crisis resolution and referral.
Communicate pertinent information on a timely basis to persons in crisis, MetroSafe call takers and dispatch, LMPD, SCS, and any other appropriate parties while also preserving the dignity and privacy of the person in crisis as much as possible.
Complete and coordinate accurate, timely, and thorough documentation of all interventions transacted during the work shift.
Perform other duties as assigned, including responding to emergency coverage needs.
Facilitate a culture of openness and collaboration to ensure all team members are providing accurate, quality, crisis assistance, including accurate documentation.
Attend and participate in staff and team meetings.
Utilize person centered and trauma informed approach to each interaction.