Mobile Crisis Response Allied Responder (PRN)

St. Peter's Health Regional Medical Center•Helena, MT

8d•Hybrid

About The Position

St. Peter’s Health is expanding its Mobile Crisis Response Team (MCRT) and seeking passionate, skilled therapists for PRN Mobile Crisis Responder roles. This is a flexible opportunity with on-call shifts available, including weekdays, weekends, days, and nights. The MCRT provides 24/7 community-based, in-person behavioral health crisis response across Lewis and Clark County, Jefferson County, and Broadwater County. The team responds to mental health, substance use, and co-occurring crises in various community settings. MCRT operates as an interdisciplinary team, typically pairing a licensed clinician with an allied responder. Together, they assess safety and needs, de-escalate crises using trauma-informed approaches, stabilize individuals, and connect them to ongoing supports. Allied responders focus on engagement, support, advocacy, and system navigation, working alongside licensed clinicians who hold clinical decision-making authority. The Mobile Crisis Response Allied Responder I is a non-clinical role focused on engagement, de-escalation, advocacy, system navigation, and continuity of support.

Requirements

High school diploma or equivalent required.
1-3 years related experience preferred.
Experience in a crisis setting preferred.
Relevant lived experience and/or community-based human services/mental health experience strongly preferred.
Valid Montana driver’s license required with clear driving record.
Bachelor’s degree in a related field required (for Level 2).
Enrollment in a master’s program in social work, counseling, psychology, public health, or related field preferred (for Level 2).

Nice To Haves

Certification as a Peer Support Specialist, Family Peer Support, Community Health Worker, EMT, Addiction Counselor, or equivalent or ability to obtain strongly preferred.
Current and active American Heart Association BLS required.

Responsibilities

Respond to community crisis calls as part of an interdisciplinary Mobile Crisis Response Team.
Provide a calm, supportive, trauma-informed presence during crisis events.
Use intentional self-disclosure of lived experience (if applicable), when appropriate, to foster trust, hope, and connection.
Engage with the patient, family/friends, other first responders, and other individuals on scene to coordinate crisis intervention and collaborative emergency care.
Engage individuals using active listening, empathy, validation, and strengths-based approaches.
Support de-escalation, grounding, and stabilization efforts in collaboration with the clinician.
Assist individuals in articulating needs, preferences, and goals during crisis encounters.
Advocate for individuals’ expressed preferences and choices during interactions with systems and providers.
Support development and reinforcement of individualized safety plans.
Provide system navigation and connection to community-based resources and supports.
Assist with warm handoffs and follow-up engagement, as appropriate.
Collaborate effectively with clinicians, law enforcement, EMS, hospitals, and community partners.
Document services in accordance with role-appropriate standards, policies, and procedures.
Conduct proactive outreach and rounding in identified community hotspots during periods of low call volume, in coordination with dispatch and community partners, to support early intervention, relationship-building, and crisis prevention.
Provide, document, and complete required billing workflows for crisis response services in accordance with Montana Medicaid and state regulatory requirements, including services eligible for reimbursement under applicable crisis response billing rules.
Participate in team debriefs, supervision, training, and quality improvement activities.
Assist with screening of risk of harm to self or others utilizing standardized tools.
Provide crisis intervention, de‑escalation, and support.
Collaborate with therapist responders to engage individuals and families.
Assist with the development and document individualized safety plans.
Coordinate transportation when needed, prioritizing non‑law‑enforcement options when clinically appropriate.
Provides coordination of care and linking to appropriate treatment services to meet the needs of the individual.
Testify in court in civil commitment cases if required.
Provide consultation to families, friends and other providers of care to persons in acute distress.
Complete clinical records and reports according to established policy and procedure.
Communicate effectively and professionally with members of community including but not limited to law enforcement and first responders.
Cooperate with law enforcement members in a professional and courteous manner.
Provide follow up services for clients after a crisis within 2 business days and for up to 14 days following a crisis to check on referrals and identify further needs.
Assist individuals in identifying and accessing community-based resources, natural supports, and follow-up services.
Provide follow-up support, in person or remotely, as appropriate.
Work under the supervision of a LCPC or LCSW.
Participates in clinical, administrative, and supervisory meetings.
Complete trainings as assigned.
Maintain collaborative relationships with community referral resources, hospitals and community stakeholders.