MOBILE CRISIS PEER ADVOCATE

Chautauqua Opportunities Inc•City of Dunkirk, NY

8h•Remote

About The Position

Provide peer-to-peer support and follow-up services to Chautauqua County Residents accessing Mobile Crisis Services from 4 pm – 8 am on weekdays and 24 hours on weekends and holidays. May provide follow-up peer support during daytime weekday hours, as needed. Salary $16.32/hourly

Requirements

Personal familiarity with the Mental Health Service Network (Required)
High School Diploma or GED
Has knowledge and skills necessary to modify interventions and care according to the customer’s age.
Possess a working knowledge of community services and agencies
Excellent oral; written communications skills
Ability to work as part of a team required.
Must be able to demonstrate initiative, resourcefulness and use sound judgment.
Must be able to always provide consistent even tempered customer service
Must be able to work evenings, nights, weekends and holidays.
Valid Driver’s License and reliable transportation
Ability to lift up to 50 pounds with or without reasonable accommodation.
Completes all OMH requirements.
Must have internet access at home in order to utilize programs essential to the position
Works compassionately with a diverse population
Experience navigating community programs

Nice To Haves

Completion of approved peer advocacy training offered through the Academy of Peer Services preferred.
College degree in Human services field preferred.
Bilingual (Spanish) preferred.

Responsibilities

Assist in the stabilization of Chautauqua County residents experiencing acute mental health crisis utilizing the least intrusive and restrictive alternative available to maintain safety.
Provide individual support, clinically driven self-disclosure, and modeling to assist in crisis stabilization and increased self-sufficiency.
Provide follow-up to assist customers in accessing and navigating needed services, self-help centers, groups, and other social, church, and recreational clubs.
Maintain on-call availability by work issued cell phone during scheduled shifts.
Data reporting and analysis as a function of service quality improvement.
Maintain confidentiality and adhere to the code of ethics.
Promote the Agency mission.
Job performance incorporates a strength-based, integrated service delivery model while promoting self-sufficiency.
Attend scheduled staff meetings, mandatory trainings, in-services, and other functions as required.
Participate in the larger team of the agency through committee structures, planning, policy development and volunteerism.
Assist in delivering marketing and/or educational presentations to the community, or training to other agency staff, as assigned by the Intensive Services Coordinator.
Promote positive internal and external relationships.
Other duties as assigned by supervisor.
Adhere to all policies, procedures, and protocols.
Gathers appropriate documentation and tracks outcomes.
Maintain customer files inputted into CAPTAIN as assigned.
Complete required progress reports on time.
Participates in organizational committee structures as appropriate.
Participates in organizational and divisional management systems.